Podcasts to showcase the latest innovations in market research and insights and interviews with key players in the world of UK politics, business, media and society.
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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Ipsos UK Podcast


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Ipsos UK Podcast: Politics Talk – What lies ahead for Westminster in 2023?
33:14
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33:14
Recorded 31stJanuary 2023 On this episode of Politics Talk, Keiran is joined by Cameron and Holly to discuss the political situation in Westminster. Its no secret that the Labour party have a large lead over the Conservatives, and as we look ahead to the next general election, Keiran, Cameron and Holly consider if the Conservatives can turn things …
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Ipsos UK Podcast


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Special Edition: Celebrating Lunar New Year with REACH
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23:31
In this special podcast episode, join Ipsos REACH (Race, Ethnicity and Cultural Heritage) Events Lead Kirsty MacLeod speaking with Scarlett Luo, Christy Lai and Leanne Chan about how they celebrate Lunar New Year and what it means to them.#LunarNewYear #BelongAtIpsosโดย Ipsos UK
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Ipsos UK Podcast


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Ipsos UK Podcast: Public & Society – Understanding Society
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32:24
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32:24
00:00 – 09:18 - Chapter 1: Introduction and Understanding Society overview 09:18 – 18:40 - Chapter 2: Net Zero 18:40 – 26:54 - Chapter 3: Health outcomes 26:54 – 32:24 - Chapter 4: Parting thoughts On this episode of Public & Society, Keiran Pedley is joined by Trinh Tu, Managing Director of UK Public Affairs at Ipsos, and Alex Bogdan, Ipsos Associ…
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Ipsos UK Podcast


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Ipsos UK Podcast: Politics Talk – The most eventful year in Westminster
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43:13
Ipsos UK Podcast: Politics Talk – The most eventful year in Westminster00:00 – 02:25 - Chapter 1: Introduction02:25 – 16:37 - Chapter 2: What went wrong for Johnson and Truss? 16:37 – 25:22 - Chapter 3: A good year for Labour?25:22 – 34:42 - Chapter 4: The big issues facing Rishi Sunak 34:42 – 43:04 – Chapter 5: Santa’s naughty and nice listWelcome…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth
37:29
37:29
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37:29
We live in volatile times that are influencing customers’ expectations, needs and opinions. Understanding and empathising with customers and the context of ‘their world’ needs to be at the heart of experience design. We welcome experience design experts, Helen Bywater-Smith, Ipsos’ Global Head of CX Service Design and author of our latest Ipsos whi…
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Ipsos UK Podcast


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Politics Talk: New PM, same challenges
32:18
32:18
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32:18
This episode of Politics Talk focuses on the challenges facing Rishi Sunak, after his first month as Prime Minister.Gideon Skinner is joined by Cameron Garrett and Holly Day, to discuss recent polling on the party leaders, the economy in light of the recent Autumn Statement, and immigration.All the polls and projects mentioned in the episode are li…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems
30:46
30:46
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30:46
We welcome Alison Chaltas, Ipsos’ Global Head of Shopper and Omnichannel, and Norrelle Goldring, global consultant, co-authors of a recently published Ipsos whitepaper, ‘Beyond omnichannel to convergent commerce ecosystems’. Last season (S4, Ep5), Alison joined us to speak about convergent commerce, including what this actually means, those emergin…
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Ipsos UK Podcast


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Ipsos Survey Research Methods Podcast: What is the future for push-to-web?
29:53
29:53
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29:53
Where can we make best use of push-to-web and how can we tailor it to meet audience need? Sam Clemens, Research Director, Public Affairs, Ipsos is joined by Eileen Irvin, Associate Director, Public Affairs, Ipsos and Laura Wilson, a lead within the UK Government Data Quality Hub at ONS, to discuss what the future is for push-to-web methodologies, a…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service
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39:38
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39:38
We welcome Kate McLaren, General Manager - Customer Quality at Kia Motors UK to our Customer Perspective podcast. David Hart, Kia Customer Experience Manager, joined us back in Season 3, speaking about some of the drivers of Kia’s success, and we’re delighted to share the next episode of that story, and to provide a glimpse of what the future holds…
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Ipsos UK Podcast


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Ipsos UK Podcast: Public and Society - Levelling Up
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39:18
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39:18
Glenn Gottfried is joined by Zoe Billingham to deep dive into Levelling Up. Drawing on data from the Ipsos Levelling Up Index, Glenn and Zoe set the scene on the policy, analyse the Levelling Up agenda, and offer up some suggestions of what might happen with Levelling Up going forwards.Glenn Gottfried, Associate Director, Public Affairs, Ipsos UK g…
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Ipsos UK Podcast


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Ipsos UK Podcast: Politics Talk - What do the public think about the unprecedented turmoil in Westminster?
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25:21
This month’s Politics Talk podcast discusses public opinion on an unprecedented few days of turmoil in Westminster. Gideon Skinner is joined by Cameron Garrett and Holly Day analyse the public opinion, which underpins some of the tumultuous changes that have occurred in Westminster over the last few days.Subscribe to our YouTube channel to stay up …
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Ipsos UK Podcast


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Black History Month Podcast Mini-series - Episode 3: Black Joy and the wider community
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20:33
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20:33
In this final episode in the Ipsos mini-series about Black Joy, Deqa Jama asks Shelah Battles, Wunmi Akande and Rhia Harry about whether Black Joy in the work environment matters. They also share some resources on the topic so we can all continue to embrace Black joy moving forward!#BlackJoy #BlackHistoryMonth…
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Ipsos UK Podcast


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Black History Month Podcast Mini-series - Episode 2: The manifestations of Black Joy
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24:23
In this second episode in this podcast mini-series, Ipsos REACH Network’s Reuben Balfour asks Johnson Agyemang, Barbara Macaulay and Whitney Gitaari how they experience Black Joy. Prepare to hear about food, music, clothes, hair, spirituality, and creativity. #BlackJoy #BlackHistoryMonthโดย Ipsos UK
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Ipsos UK Podcast


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Ipsos Survey Research Methods Centre Podcast: How can experiments enhance surveys?
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32:09
What can we learn from doing experiments on existing surveys? Alex Bogdan is joined by Eileen Irvin, Associate Director, and Nicholas Gilby, Research Director, Public Affairs, to discuss what it means to do survey experiments, what are some of the practicalities we need to consider, and how experiments have improved existing Ipsos research.…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland
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35:32
We are delighted to welcome Attila Szabo, who is Managing Director at Ford of Poland, leading the national sales company. We’re also joined by Annamária Földes, who leads our Ipsos Customer Experience and Channel Performance business in Hungary. Attila speaks to us about Ford’s electric future and what that means for the future Ford Customer Experi…
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Ipsos UK Podcast


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Black History Month Podcast Mini-series - Episode 1: What’s the big deal about Black Joy?
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21:03
As the theme for Black History Month 2022, is ‘Time for Change: Actions, not Words’, Ipsos’ REACH (Race, Ethnicity and Cultural Heritage) Network has brought together some Black employees from Ipsos in the UK to discuss Black Joy! In this three-part podcast mini-series, you’ll hear about what Black Joy is, the different ways it is experienced, why …
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell
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29:45
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29:45
We are delighted to welcome Yvette Steyn who focuses on growth and innovation at Distell, Africa’s leading producer and marketer of alcoholic drinks, which are sold across the world. We’re also joined by Zibusiso Ngulube who heads up Ipsos’ Channel Performance business in South Africa. Zibs is one of our experts in retail measurement, including wit…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 6 – The Customer and Citizen Perspective
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28:28
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28:28
We’re dishing up a ‘mash-up’, between our Customer Perspective and Educated Conjecture Ipsos podcasts, to give a customer and citizen perspective on the world. We’re joined by Mike Colledge, giving us the ‘citizen lens’, and Ray Kong, with the ‘customer lens’. Ray and Mike talk to us about what matters to today’s citizens – what’s keeping them awak…
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Ipsos UK Podcast


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Ipsos Politics & Society Podcast: Assessing Boris Johnson’s legacy
24:27
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24:27
This week’s episode of the Ipsos Politics & Society podcast focuses on Boris Johnson’s legacy. Cameron Garrett joins host Keiran Pedley as they examine Ipsos’s final political polling on Johnson’s premiership. They consider the public's opinion on Johnson's performance as prime minister and the areas in which the public believe he did a good or a b…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada
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35:24
We are delighted to welcome Jasper Lam from TD, which serves 24 million customers around the globe, and is the sixth largest bank in North America, by branches. TD’s mission is to give clients the best banking experience possible, every day. Jasper’s team is responsible for Customer Experience Strategy, Customer Experience Measurement and Analytics…
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Ipsos UK Podcast


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Ipsos Politics & Society Podcast: The Conservative Leadership Election
23:55
23:55
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23:55
This is the Conservative Leadership Election episode of the Ipsos Politics and Society podcast. Host Keiran Pedley is joined by Cameron Garret to take a data-driven look at the race to become the next Prime Minister.โดย Ipsos UK
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Ipsos UK Podcast


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Ipsos Politics & Society Podcast: Housing – what needs to happen next?
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49:00
Ben Marshall (Ipsos Research Director) chats all things housing with industry experts Gavin Smart (Chief Executive, Chartered Institute of Housing), Gráinne Gilmore (Head of Research, Zoopla), Darren Baxter (Senior Policy Advisor, Joseph Rowntree Foundation) and Jules Birch (Freelance writer/journalist for Inside Housing).In this episode, the guest…
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Ipsos UK Podcast


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Ipsos SMRC Podcast: What’s now and next for face-to-face survey research?
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26:18
What’s now and next for face-to-face survey research? Where will it sit in an increasingly mixed-mode future? And what might we expect from video interviewing?Listen to this inaugural podcast from Ipsos’s UK Survey Research Methods Centre (SRMC).โดย Ipsos UK
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Ipsos UK Podcast


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Special Episode: George Floyd: 2 years on
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26:01
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26:01
In May 2020, the disturbing murder of George Floyd was recorded and shared globally. There was outrage, leading to global protests and pledges made by various organisations that they were committed to making a change to how the voices of ethnic minorities in particular, would be acknowledged and appreciated. Two years on, how much has really change…
In the final episode of this podcast miniseries, the team of Bel, Sunny and Marcos discuss how the values of tradition and religious belief translate into reverence for particular community members to be key influencers on family matters. Marcos also asks each host to share the one thing they feel should be considered for future interventions.For m…
Sunny leads Marcos and Bel on a discussion about the role that grandmothers play in child rearing and the scope that this provides for enhancing demand and capabilities for completing infant immunisation.โดย Ipsos UK
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Ipsos UK Podcast


In episode 4: of the Understanding the Drivers of Infant Immunisation podcast mini-series. Bel asks Sunny and Marcos to highlight the challenges with transport, finances and health systems that become increasingly cumbersome as parents try to complete each vaccine stage. Detailed findings and data from the research can be found on the Vaccines Dema…
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Ipsos UK Podcast


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Episode 3: How does vaccinating my child align with my values and beliefs?
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10:28
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10:28
In episode 3: of the Understanding the Drivers of Infant Immunisation podcast mini-series. Marcos leads Sunny and Bel to discuss the community values that need to be considered when trying to impact infant vaccine demand. Detailed findings and data from the research can be found on the Vaccines Demand website: https://vaccine-demand.ipsos-mori.com/…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights
26:20
26:20
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26:20
New Ipsos research shows men having expressed increased interest in purchasing male cosmetics in recent years, exposing an opening for brands to target this cohort, and signaling a likely evolution in the definition of masculinity. Overall, 15% of heterosexual men aged 18–65 in the U.S. currently use male cosmetics and makeup; an additional 17% wou…