Ep 17 Nurturing Customer Relationships

What the Biz?!

You've landed the client and you've done the work, but how do you keep that client happy, engaged, and loyal to your business? Richard asks Dan and Brigitte to share what has worked for them over the years. From hiring the right staff members to sending clients small gifts on their birthdays, hear all that and more -- like the fact that Dan and Brigitte have never watched The Sopranos! -- on this week's episode of What the Biz?!

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Hosts
Daniel Proczko - myPocketMarketing
Brigitte Vegter - Vegter Financial

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1. Ep 17 Nurturing Customer Relationships (00:00:00)

2. Podcast junkies (00:03:05)

3. Hiring and growing (00:08:00)

4. Hard being the boss (00:11:00)

5. Notion of helping to build and nurture relationships (00:12:33)

6. Building customer loyalty beyond interactions (00:15:42)

7. Being a trusted partner (00:22:09)

8. Communication is KEY (00:23:08)

9. The importance of building relationships (00:27:05)

10. Forward thinking to maintain (00:29:01)