367 - Building an Online Community (for Your Web Design Clients) with Carol Dunlop

Web Design Business with Josh Hall

As a web designer, you may eventually get to a point (or maybe you’re there now) where you want to connect, support and continue to empower your clients in one place.
One way to do that is by offering a customer membership or community. It’s a great way to build MRR, stay top of mind, create powerful customer relationships, partnerships, etc.
I get it, as a web designer, you didn’t sign up to be a community builder BUT you might be sitting on a golden opportunity here so to dive into this subject, I’m excited to share a conversation I had with Carol Dunlop – a Web Designer Pro member and entrepreneur of over 30 years, recently on her podcast!
While she interviews me in this one about online community building and about how to reignite HER customer marketing membership, everything we discuss can be implemented by you if you’re considering having a customer membership of your own.
We dive into:

• How a little change in her maintenance plan massively increased her MRR almost instantly
• How to build an online customer community
• When to sell said community in the lifetime of a customer
• How to balance community building and service work
• How to price a customer community

And much more.
Big thanks for letting me repurpose this chat with you and to Carol for having me on her show!
Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/367
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บท

1. Building a Web Design Business Community (00:00:00)

2. Transforming Business Operations With Personal Touches (00:05:06)

3. Community Building Strategies for Web Designers (00:18:09)

4. Nurturing Online Communities for Success (00:31:53)

5. Leveraging Courses, Community, and Coaching (00:37:06)

6. Community Building (00:44:34)

7. Success Stories and Client Support (00:51:57)

8. Building Customer Community for MRR (01:04:02)