Solution Showcase: ServiceNow on Automation and Efficiency with Drew Koerner and Muhammad Siddiqui

This Week Health: Conference

July 31, 2024: Bill Russell hosts a solution showcase with Drew Koerner, Healthcare CTO at ServiceNow, and Muhammad Siddiqui, CDO and CIO of Reid Health, on the transformative power of digital automation in healthcare. The conversation delves into the practical applications of ServiceNow in healthcare IT, addressing how it streamlines workflows, reduces manual tasks, and enhances patient care experiences. How can automating routine processes improve efficiency in healthcare systems? What role does ServiceNow play in unifying disparate systems and creating a centralized hub for healthcare operations? The guests explore the integration of ServiceNow with EHR systems like Epic and Workday, highlighting real-world examples such as optimizing discharge processes and managing medical devices.

Key Points:

• 00:34 The Importance of Provider Experience
• 01:11 Digital Transformation with ServiceNow
• 02:38 ServiceNow in Action: Real-World Applications
• 06:04 Innovative Use Cases and Future Plans
• 12:46 Conclusion and Final Thoughts

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