Lessons from Vanta: Scaling support through trust, education, and AI innovation

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everything they do.

Watch this episode on YouTube: https://youtu.be/72V2C-QR6pw?si=BnGXQQNR-mYLAriO

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https://www.linkedin.com/in/margaritawilshire/

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Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

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