Fin Conversations Ep4: Fin Procedures in practice

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT.

Learn more about Procedures here: https://fin.ai/procedures

Watch this episode on YouTube: https://www.youtube.com/watch?v=4sRen1ty1NU

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