Checking With Your Manager – It’s Time to Stop!

The Reality of Contact Centres

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Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"?
This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that stall service and erode customer trust. Giving you actionable strategies, we set the course for a revolution in autonomy that can lead to swifter service, thrilled customers, and a healthier bottom line.
We dissect the 'talk to the manager' routine that's crippling the integrity of any sales teams. Unlock the power of employee decision-making as we champion autonomy to not only speed up the sales process but to significantly enhance the overall customer experience. Say farewell to unnecessary managerial check-ins and hello to a workforce imbued with trust and authority.
Tune in, empower yourself, and witness the transformation in service quality that follows!

Find more useful and essential contact centre development from realitytraining.com

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1. Checking With Your Manager – It’s Time to Stop! (00:00:00)

2. Empower Agents, Stop Checking With Managers (00:00:11)

3. Empowering Employees for Better Service (00:06:58)