“Can I Help You?” is Killing Your Sales - Here’s What to Say Instead

The Reality is Sales Training

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Still opening with “Can I help you?” or “How are you today?”. It might be doing more harm than good.

In this episode of The Reality is Sales Training, Bob and Ann explore why the most common ways to begin a sales conversation often fall flat – and what to do instead.

Whether you’re speaking to customers in person, over the phone, or through digital chat, your first ten seconds can shape the entire interaction. From more natural openings to smart ways of showing you’ve done your research, this episode gives you practical ideas that build real engagement and credibility.

You’ll learn:

· Why greetings like “How are you today?” often feel insincere

· How to open in a way that feels natural and gets real responses

· What a small shift in your opening line can do for first impressions

· Tried-and-tested examples that work across industries

If you want to improve the way you start conversations and set the tone for better outcomes, this one’s worth a listen.

Explore resources, insights, and tools tailored to support your team's success and strategic growth at realitytraining.com.

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1. Ineffective Conversation Openings (00:00:00)

2. Why "How Are You Today?" Fails (00:01:34)

3. The History of "Can I Help You?" (00:04:57)

4. Alternative Opening Strategies (00:06:27)

5. B2B Opening Techniques (00:09:00)

6. Final Thoughts on Effective Openings (00:12:30)