How To Use UX As A Competitive Advantage (with Jared Spool)

The Product Manager

We’ve all experienced it: the frustration of a poorly designed product or service. But what sets apart the truly exceptional user experiences from the merely satisfactory ones?
In this episode, Hannah Clark is joined by Jared Spool—Maker of Awesomeness at Center Centre—to delve into the nuances of UX design, exploring the gap between meeting expectations and creating genuine delight.

Resources from this episode:

• Subscribe to The Product Manager newsletter
• Connect with Jared on LinkedIn
• Check out Leaders of Awesomeness - Center Centre

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1. How To Use UX As A Competitive Advantage (with Jared Spool) (00:00:00)

2. Meet Jared Spool (00:01:17)

3. The Impact of UX on Business Outcomes (00:02:32)

4. Hardware vs. Software Mismatch (00:08:39)

5. Common UX Mistakes in Tech Companies (00:16:46)

6. From Good to Great: Differentiating Exceptional UX (00:23:27)

7. The Importance of Deep Research in UX (00:30:22)