Chris Risdon on Service Design

The Informed Life

Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/

บท

1. Chris Risdon on Service Design (00:00:00)

2. About Chris (00:01:29)

3. Explaining Service Design (00:03:41)

4. Channels and Touchpoints (00:08:31)

5. The Role of Service Designers in Organizations (00:17:00)

6. Service Design and Digital Products (00:21:38)

7. Service Design Evolving (00:29:28)

8. The Impact of AI on Service Design (00:34:17)

9. Closing (00:41:16)