Turning AI Experiments Into Agency Impact: Transforming Curiosity Into Measurable Results

The Digital Project Manager

Experimenting with AI is exciting—but how do you make the leap from tinkering to transforming agency operations at scale? In this conversation, Galen Low brings together Melissa Morris (Agency Authority), Kelly Vega (VML), and Harv Nagra (Scoro) to talk about how agencies can carve out space for experimentation, align AI use to business goals, and actually implement the good ideas that emerge.

The panel shares stories of saving hours on PM tasks, setting up accountability frameworks, and creating safe spaces for knowledge-sharing. They also surface the tough stuff—fear of job replacement, cultural resistance, governance challenges—and how to navigate it with clarity and empathy.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Melissa, Kelly, Harv on LinkedIn
• Check out Agency Authority, VML, Scoro and The Handbook: Agency Ops podcast

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1. The AI Holy Grail for Agencies (00:00:00)

2. Efficiency and Operational Benefits of AI (00:08:33)

3. Implementing AI Experimentation in Organizations (00:12:57)

4. Structuring AI Projects for Success (00:20:13)

5. Change Management and Team Buy-in (00:28:20)

6. Governance, Compliance and Client Transparency (00:35:45)