How to Create a Policy and Process for Ending Toxic Client Relationships

The Digital Project Manager

Dealing with a toxic client can drain your team, hurt your business, and feel impossible to escape. But what if the problem isn’t you—it’s them? If you’re stuck in a difficult client relationship and unsure what to do next, this episode is for you.

Host Galen Low is joined by agency expert Melissa Morris to discuss when and how to fire a client, along with strategies for protecting your team and business. Tune in to learn how to navigate tough client dynamics and set your agency up for success.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Melissa on LinkedIn
• Check out Agency Authority
• Book a free discovery call with Melissa

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1. How to Create a Policy and Process for Ending Toxic Client Relationships (00:00:00)

2. When and How to Fire a Client (00:03:16)

3. Managing Difficult Clients (00:07:17)

4. Spotting a Toxic Client (00:11:43)

5. Handling Toxic Clients with Facts and Processes (00:15:11)

6. Creating a Client Communication SOP (00:20:11)

7. How to Handle a Toxic Client When You Can’t Fire Them (00:25:49)