How Project Managers Can Thrive In Evolving Agency Models

The Digital Project Manager

The agency world is undergoing major shifts, with evolving business models, leaner teams, and new demands on project leaders. While disruption can feel overwhelming, it also presents opportunities for growth—if you know how to adapt. As roles blur and responsibilities pile up, resilience and flexibility have never been more essential.

Joining us is Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook: Agency Ops podcast, to break down how operating models are changing and what project managers can do to stay ahead. From navigating uncertainty to leading with a growth mindset, this episode offers actionable insights for anyone facing rapid change in agency life.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Harv on LinkedIn
• Check out Scoro and  The Handbook: Agency Ops podcast
• Range: Why Generalists Triumph in a Specialized World

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1. Disruption in Agency Models (00:00:00)

2. Culture and Operations for Resilience (00:04:29)

3. Monthly All-Hands for Operational Success (00:10:04)

4. Changing Agency Staffing Models (00:17:27)

5. Role Blending as Career Opportunity (00:23:51)

6. Business Maturity and Operational Excellence (00:33:08)

7. Future of Agencies and Preparation (00:38:04)