Leveraging AI and User-Generated Content for Enhanced Customer Experience with David Zielski - 113

The D2Z Podcast

In this episode of the D2Z podcast, host Brandon Amoroso sits down with David Zielski, e-commerce director at Chamberlain Coffee, to discuss the evolving dynamics of e-commerce and customer engagement in the digital age. They delve into the impact of AI on customer service, the significance of maintaining a VIP customer experience, and strategies for leveraging user-generated content to boost brand loyalty and customer retention.

Here's what you'll learn:

🤖 How AI is transforming customer service and engagement in e-commerce.

🌟 The importance of building a VIP experience for existing customers to enhance loyalty.

📹 Innovative strategies for using user-generated content to attract and retain customers.

💻 The role of technology in managing brand and agency dynamics within the e-commerce landscape.

🔮 Future trends in e-commerce technology and how businesses can adapt to stay competitive.

Timestamps

🎤 Introduction and David Zielski’s Background (00:00:00)

🔁 Preferences: Agency vs. Brand (00:01:57)

📈 E-Commerce Trends and Changes in 2024 (00:03:03)

🤝 Customer Engagement and Retention Strategies (00:04:41)

🤖 Innovative Uses of AI in Customer Service (00:07:11)

📊 AI's Role in Content Creation and SEO (00:09:54)

🚀 AI Advancements and Implications for Business (00:11:38)

🆕 Exploring New Customer Acquisition Channels (00:18:04)

🔧 The Impact of Market Consolidation on Technology Choices (00:22:53)

🌐 Future of E-Commerce Platforms and AI Integration (00:28:58)

🔍 Role and Impact of AI on E-commerce and Marketing (00:31:14)

👁️ Consumer Awareness and the Impact of Marketing Strategies (00:34:25)

📱 The Influence of Social Media and Online Presence (00:36:16)

🔮 Future Predictions for E-commerce and Technology Integration (00:38:11)

🎥 Exploration of New Marketing Channels like Video Shopping (00:39:49)

💬 Concluding Remarks and Future Outlook (00:41:21)

Brandon Amoroso:

LinkedIn - https://www.linkedin.com/in/brandonamoroso/

Web - https://brandonamoroso.com/

Instagram - https://www.instagram.com/bamoroso11/

X - https://twitter.com/AmorosoBrandon

Scalis.ai - https://scalis.ai/

บท

1. Leveraging AI and User-Generated Content for Enhanced Customer Experience with David Zielski - 113 (00:00:00)

2. Business Growth and E-Commerce Trends (00:00:02)

3. AI and Customer Acquisition Strategies (00:11:38)

4. AI, E-Commerce, and Marketing Strategies (00:24:54)

5. Costco's Business Model and Marketing (00:40:59)