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How to become a Strategic Customer Success Manager with Erika Villarreal
Manage episode 415744474 series 3555213
เนื้อหาจัดทำโดย Anika Zubair เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Anika Zubair หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode of the Customer Success Pro podcast, host Anika Zubair interviews Erica Villareal, a strategic customer success manager at Eptura and a top 25 CS influencer of 2023. Erica shares her journey from Mexico, to becoming a strategic CSM in Dallas, highlighting her use of personal branding on LinkedIn to advance her career. She discusses the importance of translating customer data into actionable insights, the role of strategic customer success managers, and how they differ from other CSM roles in terms of customer engagement and responsibilities. Erica shares her secret sauce for organization and proactivity, emphasizing success plans and business reviews as essential tools for demonstrating value and securing customer success. The conversation also explores Erica's career ambitions, the skills essential for a strategic CSM, and tips for managing workload and showcasing value to achieve promotions. Additionally, Erica's eBook, 'Raising the Bar: How to Excel in Your Enterprise CSM Role,' is discussed, offering insights into further advancing in the customer success field.
Connect with Anika:
Website: thecustomersuccesspro.com
Coaching with Anika: CSM RevUP Academy
Connect with Erika:
Erika Villarreal is a Customer Success enthusiast, a thought leader, and an influencer in the CS space. She is an engineer at the core, curious by nature, and a process addict. Currently, she is the Strategic Customer Success Manager at Eptura, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. Erika is also very involved with the Customer Success community, where she shares content that helps other CS professionals succeed in their roles, she has her own newsletter and contributes to multiple CS blogs.
Music by AudioCoffee: https://www.audiocoffee.net/
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