CBP 212: Unlocking the Secrets to Stellar Front Desk Staff Performance

The Cash-Based Practice Podcast

As the first voice most of your leads will hear, your front desk admin is incredibly important to the success of your cash-pay practice. If the impression they deliver isn’t great, the schedule will be empty and your fantastic clinicians will never have a chance to show their stuff! So this week, I’m sharing some of the critical metrics that can be used to enhance the performance of your front desk staff.

In this podcast, you’ll learn how to use these key metrics to assess admin performance and help them improve over time. This concrete approach to managing your front desk can help both you and your admin staff really understand what’s working (or not) so you can attract more prospects to your clinic and improve conversions.

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Check out our course: How to Attract Top Talent, Manage Like a CEO, and Fill New Clinicians’ Schedules with Patients As Quickly As Possible