Justin Scanlon Managing Director Hearth Support Services

Talking Business with Alan Kohler

Founded in 2017, Hearth provides high-quality support services for people with a disability, with a focus on people with more complex disabilities. Today, the Melbourne-based business employs more than 250 staff. The types of support services Hearth provides its customers (or ‘participants’) with include flexible in-home support (assisting participants with their mobility, personal hygiene tasks and grooming, meal preparation and mealtime assistance, the use of aids and equipment); rehabilitation support (TAC); and assistance with community access. Prior to starting Hearth, Justin had a successful corporate career working in senior finance roles for organisations including Telstra, Cadbury Schweppes and Carlton United Breweries. However, as a father and disability carer to his 13-year-old son who is living with Cerebral Palsy, Justin chose to leave the corporate world and commit his professional life to establishing Hearth. As he says: “I observed a sharp contrast in worlds; a corporate world focused on customer service and a world in disability that clearly wasn’t focused on the customer or the services our family needed.” Given this disparity and his family’s experience, Justin set about creating a business that would enable people like his son to live their best life.

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