Transform Your Contact Centre Through Dialogue with Nathan Dring

Talk Time: The Contact Centre Podcast

In this episode of Talk Time with MaxContact, Nathan Dring, Founder and Director of Nathan Dring and Associates Ltd, joins Sean McIver to discuss integrating learning into daily operations, building trust through conversations, and the impact of remote work on team dynamics. They also touch on the role of managers in driving cultural change and the potential of AI in customer experiences.

Nathan Dring aims to drive organisational transformation through expertly facilitated conversations, operating across diverse sectors like retail, NHS, sales, and nuclear. His approach hinges on creating engaging programmes that foster behavioral change, improve productivity, and reduce turnover - all through the medium of dialogue. Nathan is Founder and Director of Nathan Dring and Associates Ltd, was Principal Consultant at PA Consulting and Head of People Development at Contact Centre Panel.

To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com

Episode resources

• Nathan Dring on LinkedIn
• Contact Centre Panel Website

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Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.

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• Redefining Contact Centre Leadership with Clayton Drotsky