Tales from The Towers Podcast - Episode 20: The 8 Questions your new ISP needs to be able to answer

Tales from the Towers - An Entrepreneurial Journey for WISPS

🎙️ Welcome back to another exciting episode of the “Tales from The Towers” podcast! In Episode 20, we introduce you to our newest team member, John-Ru, and dive into what it’s like to be a tower technician at TechConnect. From the physical demands of the job to the intellectual stimulation and the fun behind the scenes, this episode has it all!
Join Thandi, Nomesie, and our special guest as they discuss everything from the importance of endurance in tower tech work to the cutting-edge technology that ensures our internet services remain top-notch. Plus, get insights into our customer service excellence, uncapped internet packages, and how we keep our clients’ families safe online.
In This Episode:
• Meet Jaunry and hear about his journey to becoming a tower technician.
• The physical and intellectual challenges of tower tech work.
• Why endurance and physical fitness are crucial for tower techs.
• The importance of uncapped and unshaped internet packages.
• How TechConnect ensures minimal disruption during load shedding.
• Our approach to customer service and support.
• The significance of social proof and customer reviews.
• Protecting your family online with Whalebone security.
Questions to Ask Your Potential ISP:
1. Are the packages capped or uncapped?
2. What are the download and upload speeds?
3. What do customer reviews say about the service?
4. Do you optimize for video and voice traffic?
5. How do you handle power outages and load shedding?
6. What security measures are in place to protect users online?
7. What are the support hours and how reliable is the customer service?
8. Is there a money-back guarantee?
Stay Connected with TechConnect:
🌐 Visit our website at www.techconnect.africa
📞 Contact our support team: 013 013 0310
📱 Standby Cell: 072 261 4324
Don’t Miss Out:
🔔 Subscribe to our channel for more insightful episodes and updates!
👍 Like and share this episode with your friends and family!
📩 Leave a comment below and let us know your thoughts and questions.
Hashtags:
#TechConnect #TalesFromTheTowers #ISP #InternetServiceProvider #TechPodcast #TowerTechnician #CustomerService #InternetSecurity #LoadShedding #UncappedInternet
Enjoy the episode and stay connected with us for more tales from the towers! 📡✨

Learn More:
Visit our website: https://www.techconnect.africa/
Follow us on Facebook: https://www.facebook.com/techconnectisp
Subscribe to our YouTube channel for more videos: https://www.youtube.com/@techCONNECTISP