Hospo Reputation Management with PR Specialist Becky Erwood

Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ

Your business's reputation is everything. It's what potential customers see when they first research your company, and it can make or break a sale. In today's digital world, your reputation is more important than ever.

So what do you do when a crisis hits? How do you protect your brand and maintain a positive reputation?

In this episode, we talk to reputation management expert Becky Erwood about how small businesses can be proactive and build a positive reputation. She also shares some tips on how to handle a crisis when it does occur.

Here are a few of the things we discuss:

• Why reputation management is so important, especially for small businesses
• How to build a positive reputation online and offline
• What to do when a crisis hits
• How to handle negative feedback

Whether you're just starting out or you've been in business for years, this episode is a must-listen for anyone who wants to protect their reputation and grow their business.