Episode 3 - Nathan Platus, Adviser : Outposter

Hire Learning with Outposter

This podcast is a conversation between Chris Titley and Nathan Platus an advisor at Outposter discussing Nathan's experience in the BPO industry, particularly in the Philippines.

Nathan shares his journey of building a team from scratch to 180 employees in the Philippines within 18 months, highlighting the challenges and benefits of working with the Filipino workforce.

He emphasises the importance of having strong connections between offshore and onshore teams, effective communication through video conferencing, and understanding the cultural nuances.

Nathan also highlights the depth of talent and skill sets available in the Philippines, making it an attractive destination for businesses seeking to scale their operations.

He expresses excitement about the future of the BPO industry in the Philippines, citing the expansion of work-from-home opportunities and improved infrastructure, which has opened up access to a larger talent pool across the country.

Nathan provides tips for businesses considering hiring remotely, suggesting starting with one or two roles, ensuring proper support and processes are in place, and aligning the offshore team with the company's vision and mission.