For many travelers, Antarctica is a bucket-list destination, a once-in-a-lifetime opportunity to touch all seven continents. In 2023, a record-breaking 100,000 tourists made the trip. But the journey begs a fundamental question: What do we risk by traveling to a place that is supposed to be uninhabited by humans? And as the climate warms, should we really be going to Antarctica in the first place? SHOW NOTES: Kara Weller: The Impossible Dilemma of a Polar Guide Marilyn Raphael: A twenty-first century structural change in Antarctica’s sea ice system Karl Watson: First Time in Antarctica Jeb Brooks : 7 Days in Antarctica (Journey to the South Pole) Metallica - Freeze 'Em All: Live in Antarctica Learn about your ad choices: dovetail.prx.org/ad-choices…
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เนื้อหาจัดทำโดย Leanne Woff เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Leanne Woff หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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Creating Amazing Client Onboarding Experiences: How to get clients to love you from the get-go
Manage episode 407499002 series 3561227
เนื้อหาจัดทำโดย Leanne Woff เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Leanne Woff หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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แบ่งปันManage episode 407499002 series 3561227
เนื้อหาจัดทำโดย Leanne Woff เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Leanne Woff หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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Hey amazing OBMs! This episode dives into the secret weapon of successful online business managers: time management mastery! Learn how Leanne uses a two-pronged approach to conquer her schedule and avoid burnout. Part 1: The High-Level View - Time Blocking Ditch the overwhelm! Get crystal clear on your capacity by understanding how long tasks take. Embrace color-coding! Visually map out your week with dedicated blocks for clients, breaks, marketing, and life activities. Pro Tip: Plan for breathing room! Unexpected things happen, so schedule buffer time to avoid falling behind. Live by the golden rule: don't delete tasks. Move them to a realistic slot and prioritize as needed. Part 2: The Micro-Level View - Project Management Tools Asana (or your favorite tool) is your best friend! Break down tasks into actionable details within your chosen platform. Focus on the now! Avoid getting lost in a sea of 150 tasks by focusing on your pre-mapped tasks for each time block. Bonus Tip: Minimize "faffing time" by eliminating the scramble to figure out what to do next. Have a plan! Remember: Consistency is key! This system takes discipline, but the feeling of accomplishment and reduced stress is totally worth it. Want to learn more? Slide into Leanne's DMs and share your biggest takeaway! And don't forget to leave a 5-star review to help spread the OBM love.…
Struggling to confidently price your OBM services? You're not alone! This episode dives deep into the journey of doubling OBM rates, from hourly hustling to strategic packaging. Learn how ditching the "random hour" model for valuable service packages transformed a business, attracting dream clients and skyrocketing income. You'll discover: The sneaky mindset block sabotaging your pricing power How to craft packages around client outcomes, not just tasks The surprising benefits of taking a "leap of faith" with pricing Plus, a sneak peek into the free resources that helped make it all happen Ready to unlock your own OBM pricing potential? Tune in and get ready to rewrite your income story!…
The Audacious OBM Podcast: The One Qualification You Need to be an Exceptional OBM Hey amazing humans! This episode tackles a question we get a lot: what's the #1 qualification to be an exceptional OBM? Forget the fancy certificates and programs, the answer might surprise you! Traditionally, careers come with specific qualifications, but the OBM industry is different. There's no governing body handing out approval slips. This lack of structure can be unsettling, especially for those new to the OBM space. If you're a VA considering the OBM niche, you might wonder if you have the right qualifications. The answer? You probably already do! This episode dives into the Thriving OBM Challenge, a free program that helps VAs and aspiring OBMs build thriving businesses. The Challenge focuses on core skills to avoid being overworked and underpaid. It guides you in areas like: Identifying your ideal client Highlighting your existing skills Positioning yourself for success Pricing your services profitably But the real secret sauce? Life experience! So ditch the qualification checklist! You likely already have the foundational skills you need. The key is learning how to leverage them in your OBM journey. The episode wraps up with an invitation to join the free Thriving OBM Challenge to discover your hidden OBM skills and confidently step into this exciting role.…
In this episode of The Audacious OBM Podcast, Leanne dives into the world of client management, contrasting two very different client experiences: Unrealistic Rachel and Light Me Up Lacey. Unrealistic Rachel is a nightmare client with unreasonable expectations, ever-changing demands, and a complete lack of self-awareness. Leanne details how Rachel micromanaged the process, made unrealistic demands on turnaround times, and never seemed satisfied with the work. This client ultimately resulted in Leanne questioning her own abilities and feeling burnt out. Light Me Up Lacey, on the other hand, is a dream client. Lacey was clear about her goals from the start, appreciated Leanne's expertise, and trusted her judgement. There was open communication, clear boundaries, and a mutual respect that fostered a successful collaboration. Leanne emphasizes the importance of finding clients who are a good fit, both in terms of personality and values. The episode concludes with a call to action, encouraging listeners to check out Leanne's challenge to learn how to attract more ideal clients.…
Hey there, OBMs! This episode is all about launch management, diving deep into the nitty-gritty of that all important launch. The episode dives into 4 core roles that OBMs play in online launch management: managing the team, coordinating tasks, being the keeper of time, and being the talent whisperer. Let's unpack these roles: 1. Managing the Team: As an OBM launch manager, you're the quarterback, responsible for a crew of people including copywriters, designers, ads managers, assistants, web developers, and marketers. You'll need to delegate tasks, provide clear briefs, and keep everyone on the same page. 2. Coordinating Tasks: Launching requires a complex dance of many moving parts. You'll be the maestro, ensuring all the tasks are broken down, assigned, and completed on time. This includes pre-launch events, sales pages, social media marketing, customer support, and tech integration. 3. Being the Keeper of Time: Think of yourself as a juggler, keeping all the balls (tasks) in the air and meeting deadlines. You'll create a launch timeline, factoring in dependencies between tasks and ensuring everyone has enough buffer time to avoid a last-minute scramble. 4. Being the Talent Whisperer: Your client, the star of the show, can get stressed during the emotional rollercoaster of a launch. You'll be the calming presence, the voice of reason, and the one to gently guide them through the ups and downs. Let's dive deeper into each role! Are you ready? Hit play and listen in as Leanne shares her insight into the realm of launch management!…
Hey crew! Last week we talked about client commitment and the difference between dedication and self-sabotage. This week, we're taking things a step further. We're flipping the script and talking about firing a client. Yup, you heard that right. This episode is all about the 10 reasons why it might be time to say goodbye to a client. But hold up! This isn't about feeling guilty. It's about reminding you that you're allowed to make decisions that are good for YOU. That's right. Your business, your boundaries, your sanity. So, let's get into the nitty-gritty. We'll explore 10 reasons why you might consider letting a client go. From low budgets and time constraints to client relationship breakdowns and your own desire to specialize, we've got you covered. This episode is packed with insights to help you re-evaluate your client relationships and make decisions that are best for your business. So, if you've been wondering if it's okay to say goodbye to a client, this episode is for you. Tune in, see if anything resonates, and let us know your thoughts! We'd love to hear from you. See you next week! P.S. Don't forget to DM Leanne Woff (@LeanneWoff) and share your experiences. We promise, she doesn't bite!…
Audacious OBM Podcast: Client Commitment - Are You Committed, Stubborn or Self-Sabotaging? Hey lovely! This episode is about client commitment, how long you work with clients, and whether you're being committed, stubborn, or self-sabotaging. We all know working with clients can be amazing, but also challenging. The episode explores these questions: Is there an ideal length to work with a client? Should you leave a client, even if it feels wrong? How can you tell if you're making the right decision? Leanne offers a framework to help you decide: Purpose: Why do you work with the clients you do? Impact: What impact does this client have on your business? Facts: What's the reality of the situation now? Emotions/Beliefs: What feelings are clouding your judgment? Leanne uses a relatable story to illustrate the framework and then shows how to apply it to your OBM business. Are you struggling with client commitment? Leanne encourages you to reach out and share your situation. Love the podcast? Leave a review to let Leanne know she's on the right track!…
From Solopreneur to CEO: Building Your OBM Dream Team (It's not just about hiring!) You landed the dream OBM client, but now you're staring down a mountain of work. Can you finally ditch the solo hustle and build a team? Absolutely! This episode of The Audacious OBM Podcast dives deep into onboarding and training your rockstar team. We'll crack the code on clear expectations, smooth workflows, and empowering your new hires to become OBM ninjas. Get ready to ditch the overwhelm and scale your business with confidence (and maybe even some sleep!).…
Hey Gorgeous! Is it Time to Grow Your Team? Feeling overwhelmed, Audacious OBM? This episode is here to help you decide if it's time to expand your team. We'll explore 11 signs that scream "you need help!" We know growing your team can be scary, especially if it's your first time. But what if we told you it could also be the key to unlocking a whole new level of success? Listen in to discover: If you're spending all your time on lead calls and neglecting other crucial areas ☎️ Why a packed calendar with zero breathing room might be a sign to delegate ️ How skipping lunch or breaks can actually hurt your business (and your health!) The dangers of cutting corners and ignoring your own processes Why feeling like you're stuck in Groundhog Day might be a clue But wait, there's more! We'll also discuss: Why a lack of inspiration and new ideas is a red flag Dealing with jealousy towards other boss babes who seem to have it all And finally, the ultimate sign: hitting a frustrating revenue ceiling **Ready to ditch the overwhelm and embrace growth? ** Tune in and discover if it's time to build your dream team! P.S. Stay tuned for the next episode, where we'll dive deep into the how-to's of team expansion!…
Hey there, OBMs! In this episode, we're diving into the fire of one of your biggest struggles: pricing! We all know money talks, but sometimes it feels like ours is whispering when it should be shouting. Let's boost your confidence and get you charging what you're worth! We'll explore ten juicy reasons why you absolutely deserve to raise your rates. From sassy comebacks to self-employed tax woes, we're covering it all. So, grab your favorite beverage and get ready to be empowered! Here's a sneak peek at what you'll hear: Why your price should include things like taxes, superannuation, and that fancy new computer you need (not want ). How to factor in the ongoing investment in your skills and development (because you're a lifelong learner, boss lady!). Why reliability is key and how to avoid becoming the "tech-challenged OBM" your clients dread. The magic of growth and how charging more can fuel your business ambitions. Plus, a whole lot more! Let's ditch the undervaluing and step into the financially fabulous OBM you were meant to be. P.S. Struggling to ditch the hourly grind? We've got you covered! There's a special shout-out to our Powerful Packaging Workshop that'll help you create irresistible service packages and finally break free from the "trade time for money" hamster wheel. Don't miss this episode, OBMs! See you there!…
Feeling Like You're Always Overdelivering? (The Audacious OBM Podcast) Hey, hey, hey, rockstar OBMs! Struggling to stop going above and beyond for your clients? This episode dives deep into why we overdeliver and how to finally break free from the cycle. Sound familiar? You constantly do more than what's in your scope. You feel insecure about your work and add extras to "prove" yourself. Clients keep asking for more, and you just can't say no. We get it! But guess what? Overdelivering is a recipe for burnout and resentment. It's time to take back control and build a sustainable OBM business. This episode will help you: Understand the root causes of overdelivering (hint: it's not about your clients!) Set crystal-clear scope and boundaries (and actually stick to them!) Develop rock-solid processes to streamline your workflow Stop people-pleasing and start building a business that serves YOU Ready to stop feeling like a hamster on a wheel? Hit play and let's break free from the overdelivery trap together!…
Stop Being Selfish and Start Asking More Questions. This episode is all about conquering your fear of asking questions and leveraging their power for better client relationships and project outcomes. We'll explore why questions are crucial and how our insecurities often hold us back. You'll hear a cautionary tale about the perils of not asking questions, followed by eight key question categories to incorporate into your OBM practice: Unblocking Questions: Keep projects on track by identifying bottlenecks and seeking solutions from your clients. Improvement Questions: Refine your deliverables by gathering feedback and iterating based on client preferences. Decision Questions: Get clarity on crucial choices that require client input. Strategic Questions: Collaborate on a winning strategy by understanding your client's vision and desired outcomes. Clarifying Questions: Ensure you're on the same page by summarizing key points and confirming your understanding. Historic Questions: Gain context for current situations by learning about past decisions and actions. Perspective Shifting Questions: Help clients overcome hesitation and see new possibilities by reframing challenges. "I Give a Crap" Questions: Build strong relationships by showing genuine interest in your clients' well-being and goals. This episode equips you with the knowledge and tools to ask more impactful questions. Remember, it's not selfish to ask questions – it's essential for successful client collaborations. Ready to take action? Start asking more questions tomorrow! Share your progress with Leanne by sending a DM and letting her know which question category you're focusing on. Don't forget to leave a review if you enjoyed the episode, and we'll see you next week!…
1 Well, that's a terrible idea: How to lead clients into making well-informed, future focused decisions. 22:13
This episode dives into that frustrating phenomenon and equips you with the tools to navigate it. We'll explore why clients might change their minds after initially loving an idea, and how to address their concerns without being pushy. Learn how to: Identify the source of client hesitation: Is it fear? Lack of information? We'll help you uncover the root cause. Open a productive conversation: Acknowledge emotions and frame the discussion around achieving the client's desired outcome. Present options with clear pros and cons: Help clients weigh the benefits of change against the comfort of familiarity. Collaborate on a solution: Guide clients towards a decision that feels safe and effective.…
Hey there, OBMs! This episode is all about money, honey! We're diving into that question you all ask me constantly: how much should you charge as an Online Business Manager? We'll ditch the mumbo jumbo and break it down. Because let's face it, confusing pricing hurts everyone. It makes it hard for you to know your worth and for clients to understand the value you bring. We'll start with figuring out what feels right for you. What's that sweet spot where you're not undervaluing yourself but you're also competitive? Then we'll talk about the cold, hard facts: expenses, insurance, and all that jazz. Here's a sneak peek: you're worth more than you think! We'll also explore the magic of packages. Why package your services? Because packages are like battle armor against the price comparison monster. With a package, you can showcase the full range of value you bring, not just an hourly rate. And let's not forget the damage undercharging does. It hurts you, it hurts your fellow OBMs, and it devalues the entire profession. By charging what you're worth, you're not just helping yourself, you're helping the whole OBM game level up. So if you're ready to ditch the undercharging cycle and step into confident pricing, this episode is for you! We'll also chat about the OBM Academy and some resources to help you rock your pricing strategy. Let's go make that money, OBMs!…
Remember, people like doing business with people they like! So stop hiding and start sharing your story. You've got this! ✨ Want More? Leave a Review: Help others find this episode! ⭐️⭐️⭐️⭐️⭐️ DM Us: Let us know how you're putting these tips into action! See you next week, Audacious Fam!
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The Audacious OBM with Leanne Woff
Tune in to this week's Audacious OBM Podcast: What's your business growth plan? Getting purposeful with growth and education. Tired of feeling stuck in your business? This episode is your wake-up call! We dive deep into the crucial difference between a hobby and a business, and why purposeful investment in your own growth is essential for taking your OBM business to the next level. Here's what you'll learn: Why treating your OBM business like a hobby won't lead to growth. The 3 key buckets to consider when investing in your professional development. How to overcome the fear of investing in yourself and your business. A powerful mindset shift to challenge limiting beliefs and unlock new opportunities. Feeling inspired to take action? Check out OBM Academy: https://audaciousempires.com/ (link in show notes) Join the Audacious OBM community: https://m.facebook.com/groups/543438575795662/posts/2756848801121284/ Don't stay stagnant! Take the first step towards purposeful growth and unleash your business's full potential.…
Hey Audacious OBMs! Feeling overwhelmed by project timelines? You're not alone! This episode dives deep into a 6-step process to help you conquer your project timeline with ease. We'll break down the steps to: Chunk it out Task it up Map the dependencies Prioritise, prioritse Timeline it (Finally)! Review and repeat This episode will help you create accurate, efficient, and stress-free project timelines. So ditch the overwhelm and tune in! Remember to leave a 5-star review if you enjoyed the episode. See you next week!…
Feeling overwhelmed by blank project canvases? Join Leanne, your OBM bestie as she breaks down project planning into bite-sized chunks! ✨ In this episode, you'll learn: How to set a clear end goal (vision boarding encouraged!) The art of brain dumping and chunking tasks Identifying resources and potential hurdles Prioritizing the essentials and saying "no" to nice-to-haves This episode is packed with actionable strategies and a practical framework to get you started on any project feeling confident and in control. Ready to smash through your project list? Tune in and get ready to break things down! P.S. Leave a comment, send a DM, or share your review! And don't forget to subscribe for more OBM magic.…
Hey, hey, hey, lovely listeners! Let's chat about demystifying the magic of OBMs for our clients. Buckle up, because this episode is packed with insights inspired by your questions. ♀️ First things first: Is your OBM understanding on point? Leanne dives into the core of what defines an OBM, emphasizing the difference from a regular VA. It's all about strategic support, project management, and that digital savvy magic. ✨ Now, onto client education: Start with the foundation: Educate consistently throughout the client journey, from marketing materials to social media to client calls. Repetition is key! Showcase your value: Your services page should scream OBM, not basic VA tasks. Highlight strategic offerings like project & operations management. Paint the transformation picture: Explain how you create space, peace of mind, and business growth through your process. Talk about weekly check-ins, Voxer support, and strategic planning sessions. ROI rocks: Address the money question! Help clients see how your expertise frees up their time for higher-value activities, ultimately generating more income. Embrace the responsibility: Emphasize the ownership and strategic level you bring compared to a regular VA. You're the conductor of the business orchestra! Teamwork makes the dream work: Show how you seamlessly integrate with other team members, VA or not. It's all about smooth collaboration and shared goals. Storytelling sells: Share client success stories, case studies, and relatable scenarios. ✨ Personal anecdotes make your expertise real and impactful. Ready to become an OBM whisperer? Tune in for actionable tips, a healthy dose of Leanne's signature sass, and a chance to win a shoutout! Don't forget to leave a 5-star review and share your OBM education questions. Until next week, stay audacious, my lovelies!…
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The Audacious OBM with Leanne Woff
Hey OBMs, get ready to level up your business with the power of connections! This episode smashes the myth that introverts, extroverts, and ambiverts can't all dominate the OBM game. Leanne Woff dives deep into 9 unexpected ways people fuel your success: Small Business Coaster Help. Expert Knowledge Help. Celebration Help. In Case of Emergency Help. Imposter Extraction Help. Laughing and Perspective Help. Competition Help. Accountability Help. I'm Scared of Driving Help. This episode is a game-changer. Don't miss it!…
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The Audacious OBM with Leanne Woff
Trust: The Jump Off or the Magic Carpet Ride? Ready to dive into the ocean of trust with your clients? Buckle up, OBMs, because Leanne Woff's latest episode of The Audacious OBM is an exhilarating roller coaster of trust-building tactics. Forget micromanagement, fear, and endless checking. Lean in and discover how trust unlocks amazing partnerships, smoother workflows, and clients who say, "I trust you. Take my hand." Ready to take the leap of faith and dive into the world of trust? Hit play on this episode and discover how building client trust can take your OBM business to new heights. Remember, Leanne wants to hear from you! Leave a comment, share your experiences, and let's keep the conversation flowing. This journey is better together! ✨…
Tired of "strategy sessions" leaving you drained and your clients lost? Audacious OBM host Leanne Woff throws down the gauntlet on this episode, revealing why she ditched isolated strategy sessions and embraced a different path. Listen in as Leanne spills the tea on: Why "strategy sessions" aren't the holy grail for OBMs (and what you can do instead) The emotional rollercoaster of investing in clients who go rogue with your brilliant plans Why curiosity and impact are more valuable than one-off cash grabs Leanne's secret sauce for building lasting relationships and seeing your clients thrive…
🍾🎈It's the 30th Episode of the Audacious OBM Podcast! 🥂🍾 In this episode Leanne shares with us her knowledge of tech tools she has found invaluable in her business. As an OBM you don't need to be a tech genius, but there are definitely certain concepts and platforms that will allow you and your clients to excel in their businesses. Listen in as Leanne opens up and shares her insight in all things tech.…
Hi everybody! Welcome back to The Audacious OBM, where we tackle the nitty-gritty of all things Online Business Management. And today, we're diving headfirst into the fiery depths of... angry clients. Leanne shares her eight-point roadmap to turning those frowns upside-down. Topics covered in this episode - 1. Breathe, don't react 2 Redefine your purpose 3. Peel back the layers 4. Not all fires burn you 5. Don't waste precious time on detective work 6. See things from above 7. Passive-aggression? More like passive-disaster 8. Own your mistakes, but don't grovel…
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The Audacious OBM with Leanne Woff
Leanne explores the importance of work agreements and contracts for Online Business Managers. She shares her own experience and emphasizes the need for a legally binding agreement to set clear expectations, protect both parties, and demonstrate professionalism. Some of the topics covered in this episode - The Importance of Work Agreements and Contracts for OBMs Do OBMs need work agreements and contracts?... Creating a Work Agreement Understanding the Purpose of Work Agreements and Contracts Presenting and Communicating Work Agreements Key Elements of a Work Agreement Considerations for Ongoing Clients and Project Work Non-disclosure Agreements (NDAs) Integration of Work Agreements into the Client Onboarding Process…
She narrates how a client approached her to create a quote for a new initiative without providing much detail. Despite the lack of information, she decides to proceed and creates a comprehensive plan, aiming to clarify the project's goals and potential pathways. Anticipating that the client might not accept the quote, Leanne's goal is to gauge their commitment to the project and offer them a starting point for further discussions. However, things take an unexpected turn when the client's business advisor intervenes and requests a simplified version of the quote. Leanne explains her reasoning behind the initial comprehensive approach, but eventually revises and resends a reduced quote. During a subsequent call involving the client, the advisor's attitude abruptly changes, leaving Leanne bewildered. Instead of engaging in negativity or gossip, Leanne maintains her composure and takes a different approach. She seeks to understand the client's revised needs and offers guidance on finding the right expertise elsewhere. Throughout the process, Leanne stays honest, practical, and respectful, protecting her reputation and ultimately helping the client define their actual requirements. In this inspiring story, Leanne emphasizes the importance of staying calm and finding peaceful resolutions, even in challenging situations. Despite the initial difficulties, she successfully navigates the circumstances, maintains positive relationships, and ensures that everyone involved can move forward harmoniously.…
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The Audacious OBM with Leanne Woff
Has your business lost a client lately? If so, you're not alone. In this episode of The Audacious OBM Podcast, Leanne Woff shares the 7 steps you can take to get back on track fast. In this episode, you'll learn how to: Analyse the emotional, financial, and mindset impact of losing a client Set aside your stress and panic for a moment and focus on logical thinking Look back at the causes of losing the client and identify areas for improvement Look forward to a future where you have a steady pipeline of new clients Create a list of actionable steps to achieve your future goals Avoid the "I'll just do more for my other clients" trap Review the opportunity that losing a client presents and use it to your advantage Systemise the new processes you put in place to ensure long-term success Don't miss this episode if you're looking for actionable advice on how to recover from losing a client and build a thriving business.…
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