How Much Does it Cost? Building Trust with Transparent Patient Billing | Dr. Ryan Hungate | 530

The Dental Marketer

How do effective dental billing practices shape the trust between patients and doctors? In this episode, Michael sits down with Dr. Ryan Hungate, a visionary orthodontist, to discuss the pivotal role transparency plays in the billing process within dental practices. Dr. Hungate challenges the opaque systems currently in use, drawing parallels to other industries where costs are known upfront, and highlights the absurdity of keeping patients in the dark. He passionately discusses how advancements in technology, like the innovative Eligibility Pro tool integrated within the Dentrix management system, streamline insurance verifications. By automating these processes, dental offices not only alleviate the administrative burden but also provide patients with clear and accurate cost estimates right away, fostering trust and enhancing the patient experience.

Throughout the conversation, Dr. Hungate emphasizes the broader implications of transparent billing on treatment acceptance rates. By approaching financial discussions with clarity and empathy, and offering flexible financing options, practices can significantly improve patient outcomes. He underscores the importance of regular process reviews to ensure that dental practices are exceeding patient expectations. The takeaway is clear: adopting automated solutions isn't just a technological upgrade; it's an ethical commitment to providing transparent, affordable care.

What You'll Learn in This Episode:

• The impact of transparent billing on patient trust and satisfaction.
• Technological advancements in dental practice management.
• How automated tools can streamline insurance verification.
• Methods for enhancing patient experience and treatment acceptance.
• The importance of regular assessments in optimizing dental operations.
• Strategies for presenting financing options to patients.

Join us as we explore how transparency is crucial for building lasting patient relationships!

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Sponsors:‍

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Gusto: Dentist payroll for the modern practice. Gusto’s cloud-based software provides all the payroll and HR tools you need to run your dental practice efficiently. Having it all on one platform keeps our prices low, and makes your job so much easier. Enjoy best-in-class support, benefits like health coverage for your team, and more. Visit or copy and paste the link here for a special offer! https://gusto.com/tdm

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Guest: Dr. Ryan Hungate

Business Name: Henry Schein One

Check out Ryan's Media:

Website: henryscheinone.com

Website: dentrix.com

Eligibility Essentials and Pro: learn.dentrixascend.com/dentrix-ascend-eligibility-pro

Instagram: instagram.com/rjhungate

LinkedIn: linkedin.com/in/ryanjhungate

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Other Mentions and Links:

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Businesses/Services:

Tend

Dentologie

CareCredit

OpenTable

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Software:

Dentrix Ascend

Open Dental

Eaglesoft

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People:

Henry Ford

Steve Jobs

Taylor Swift

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Movies:

Glengarry Glen Ross

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Insurance:

MetLife

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Brands:

Lexus

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Host: Michael Arias

‍Website: The Dental Marketer

Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍

Join this podcast's Facebook Group: The Dental Marketer Society

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p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

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