Outcomes-based Service | Chat with Sam Klaidman
Manage episode 326050880 series 3340388
In this episode, I welcome Sam Klaidman back to the show. The goal is simple, pick Sam's brain on outcomes-based service, discuss good examples of companies who are already doing it and succeeding. We also discuss the typical barriers of becoming the outcomes-based model and the most important imperatives to succeed: Performance metrics, Asset uptime, Time-to-time service, Fail rate.
21 ตอน