2. Refresher on how to triage

RCGP eLearning Podcast

Aimed at those coming back to triage after a break, this episode discusses new technology such as video calls and techniques to get started again, such as the golden minute. We also talk about the adaptation of basic communication skills to the triage call and how to handle the patient’s ideas, concerns and expectations.
This is episode 2 in a series about telephone triage during COVID-19.