The one thing you need to grow your PT practice
Manage episode 311964541 series 3206648
The one thing that I wish someone had told me along time ago is the fact that your customers or patients are interchangeable. Your patients are your customers.
What they think matters more than anything. What they experience really matters. What they think about you is absolutely everything.
The realization of this brings about a number of things. Number one, you have to measure what they think.
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