The Computer Repair Podcast #317 – TechReputation

Podnutz – The Computer Repair Podcast

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Ramey Bell from TechReputation

Computer Repair Podcast #317 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [e-mail]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Why not. You would be crazy not to!

Topics: Easily Generate More Online Reviews For Your IT Business

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

TechCon Unplugged Event on FaceBook

Show Sponsors:

Instant Housecall

Remote support that is easy for you and your clients to use. You have all the tools you need including an Auto Repair feature which saves you Time and Money when helping your clients solve their computer problems.

Check out Instant Housecall/Use Offer Code: Podnutz

FreshBooks

The simple pain-free invoicing solution for freelancers and small business owners

For a 30-day free trial, just go to FreshBooks.com/Podnutz enter PODNUTZ in the

“How Did You Hear About Us?” section

Links:

Free Forms to help you in your I.T. Business

JOHN TIPS

Image Deployment – Sounds Awesome (but so does all marketing).

SmartDeploy

15 LICENSES + 1 YEAR SUPPORT ($720 VALUE)

IT-Tech Trends (Solar Winds)

Technology skills have quickly become a key competitive advantage in modern IT environments.

But how do today’s technology professionals stack up?

We surveyed tech pros around the world to find out what they think about the state of their skills and training opportunities today – from cloud to emerging tech and beyond – and what’s on their minds for tomorrow.

**Not enough time or budget for training.

**70% not completely confident in having all necessary skills.

We do not know what we do not know.

Two Stories to Share with Customers

OFFICE DEPOT AND OFFICEMAX FIND MALWARE THAT ISN’T THERE

Data breach story – it happens to regular people.

NMAP – Network Mapper

• Security Tool to scan systems for open ports, etc.
• Tool to help you support with other vendors.

NetworkAppers

Informed IT

Computer Business Kit

Databytes Online

Outshow Link: http://podnutz.com/category/podnutz/ (show notes under each show)

JEFF TIPS

Set small goals and complete small tasks to reach your achievement. Small successes lead to completion.

Ramey Bell – Guest

TIP: Use Thank-You cards effectively. Genuine Message.

*Many card options on Amazon

Ramey Bell

Founder, TechReputation.com

360-320-8748 | [e-mail]

TechReputation FaceBook Group

TechReputation BLOG

TechReputation REVIEWS

TechReputation PRICING

TechReputation on MSP Webinars

TechReputation on SMB Community Podcast with Karl Palachuk

Tool to link to other services

Zapier

STATS, TOPICS, NOTES

Key Statistics from Bright Local: Local Consumer Review Survey

86% of consumers read reviews for local businesses (including 95%

of people aged 18-34)

Consumers read an average of 10 online reviews before feeling able

to trust a local business

40% of consumers only take into account reviews written within the

past 2 weeks – up from 18% last year

57% of consumers will only use a business if it has 4 or more stars

80% of 18-34-year-old have written online reviews – compared to

just 41% of consumers over 55

91% of 18-34-year-old consumers trust online reviews as much as

personal recommendations

89% of consumers read businesses responses to reviews most trusted review sites are Yelp & Facebook, followed by Google &BBB

Have your shopping habits changed over the years?

Reputation management is a time-consuming, never ending process. If you don’t have a way to see how you are performing, it’s a huge risk to your bottom line.

Why don’t most IT companies invest in obtaining more customer reviews?

o Lack of time

o Try to do it manually sending emails / spreadsheets

o Not a serious inclusion in their marketing plan

o Fear of sending a review request to every customer

Why don’t most customers leave reviews or respond to your requests?

o You will find this out doing it manually

o Forget

o No time

o Too hard

FEATURES & BENEFITS OF TECH REPUTATION

o Dashboard-manage

o Reporting–scorecard

o Email / text messaging portion-heart of the app that requests reviews

o Marketing-syndicate best reviews to FB, Twitter, Website

o Exclusive to TR is our power listing feature.

o Top 3 listings in google maps have an average of 85 citations (Bright Local)

o According to moz.org combined reviews/citations =25% ranking factor in local search

Moz 2018 Local Search Ranking Factors

o I’m in the local seo business as well as obtaining reviews

If you still feel overwhelmed with how you are going to manage all your reviews, maybe you would like to send thank you cards, here are some ideas. For me spouse. IF you don’t have an employee, or part-time help. Genm – $49/mo for 40 hours of marketing help by an intern

Music By Jim Holley