#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between working in the two worlds of new construction and residential home services and how it led to being in over 6,000 homes in one year while also spending big dollars on equipment on the construction side. The two also discuss Matt’s plans for future vertical expansions and his formula for making the plumbing side of things explode.
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Episode Hosts: 🎤
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack
Episode Guest:
Matt Ballard: https://x.com/mballard83
Sunrise Mechanical: (https://www.sunrisehvac.com
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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

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1. Introductions (00:00:00)

2. Avoca AI for Call Centers (00:00:25)

3. Matt Ballard of Sunrise Mechanical (00:01:02)

4. Acquisition of Sunrise (00:02:04)

5. Operational Strategies and Challenges (00:05:03)

6. Vendor Relationships and Purchasing Strategies (00:08:45)

7. Service Business Transformation (00:17:54)

8. Understanding Plumbing Margins (00:22:11)

9. Service Scalers Marketing Audit (00:22:54)

10. Piece Rate Pay for Installers (00:23:17)

11. New Construction vs. Service Replacements (00:23:43)

12. HVAC Growth and Challenges (00:25:44)

13. Compensation and Job Types (00:28:50)

14. Plumbing Department Insights (00:30:40)

15. Future Growth and Market Strategy (00:32:12)

16. Service Business Expansion (00:36:32)

17. Membership and Marketing Strategies (00:38:14)

18. Conclusion and Contact Information (00:40:44)