Episode 16 - Conversation with Ray Scott | Scaling a DSO and Selling to Heartland

Open Wide Podcast

Scott and Jinesh chat with Dr. Ray Scott about his journey scaling American Dental Partners and eventually selling to Heartland Dental. They touch on a few of the many lessons learned along the way, including implementation of systems and processes, building culture, and alignment of incentives. They also discuss considerations around selling to DSOs of different sizes, the change management involved with a sale, and the importance of being both patient-centric and doctor-centric. 0:00 Introducing Dr. Ray Scott 4:44 Career launch 8:19 Accreditation figuring things out at ADP 22:52 Heartland acquisition and change management 30:07 Doctor incentive structures during and after acquisitions 45:24 Compliance, systems, and processes 58:20 Patient-centricity and doctor-centricity