Amazon Suspension HACKS! Expert Advice to GUARANTEE Amazon Account HEALTH!

Not Another eComm Podcast

Arvin Teano, the Chief Delivery Officer at Seller Candy, joins Ian Kaneshiro to discuss the importance of Amazon account health and how sellers can maintain a good account rating.
Arvin explains that account health is crucial because it affects a seller's ability to win the buy box and avoid account suspension. He advises sellers to monitor their feedback, the voice of the customer, and performance metrics to identify any issues. Arvin also highlights the Account Health Assurance program, which allows sellers to enroll and receive support from Amazon to resolve any issues without the risk of suspension.
Topics & Timestamps:
00:08 Introduction to the topic of Amazon account health
01:19 Arvin's background and experience managing Amazon accounts
03:23 Importance of account health and potential consequences of violations
05:21 Eligibility and details of Amazon's Account Health Assurance program
07:07 Account Health Assurance is not a paid program
08:40 Tips for auditing account health and identifying issues
10:39 Monitoring metrics on a daily basis
11:56 Importance of knowing which department to contact for support
12:49 Challenges of navigating different departments within Amazon
13:16 Troubleshooting before contacting support
13:47 KPIs and workflow in Amazon seller support
15:13 Importance of resolving issues quickly for sellers
15:53 Standard operating procedure for issue resolution
16:56 Handling IP violations and communication with reporting sellers
18:23 Developing internal processes and staying up-to-date
19:23 Amazon's recent update on required attributes for listings
20:51 Sources for staying up to date: Seller Central, influencers, emails
22:04 Tips for sellers: disable the refurbishment option, enable return settings
24:07 Importance of resolving account health violations to avoid inventory disposal
25:06 Reminder to check stranded inventory return settings to avoid disposal
Connect with our guests:
YouTube: https://www.youtube.com/@sellercandypro
Facebook: https://www.facebook.com/SellerCandyPro
Instagram: https://www.instagram.com/sellercandyamz/
Connect with our host:
Ian on LinkedIn: https://www.linkedin.com/in/iankaneshiro/
Ian on Instagram: https://www.instagram.com/iankaneshiro_
Stay connected with Seller Snap:
Website: https://www.sellersnap.io/
LinkedIn - https://www.linkedin.com/company/seller-snap-inc./
Instagram - https://www.instagram.com/sellersnap.io/
Facebook- https://www.facebook.com/sellersnap.io/
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Not Another eComm Podcast By Seller Snap- helping sellers optimize their Amazon store through smart algorithmic repricing.

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