#48 - Building Insight Teams for Transformative Change

MRX Lab

How do you turn insight from a routine, mundane process into a driver of transformative change and competitive advantage for your business? With over 15 years experience developing teams and functions for leading UK brands - including British Airways, Halfords, and Saga - Debra Walmsley explains how in our opening episode of Season 5.

We discuss the skills, roles and competencies that research teams should look to develop, as well as the importance of internal sponsors and the steps to build a strong business case. We also investigate the changing landscape of client-side research and how to deliver value in a post-covid, hybrid world.

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Presented by: Chris Martin, CMO @ FlexMR

Featuring: Debra Walmsley, Customer Insight Consultant

For more info on FlexMR, visit ⁠⁠www.flexmr.net⁠⁠
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