Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?

Making Complaints Count

A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service. Visit our website to read a transcription of this podcast: https://www.ombudsman.org.uk/transcript-radio-ombudsman-1-how-can-nhs-and-phso-get-better-learning-mistakes