Record Keeping - It's Important

Make It Clear: Why You Can't Just Flush and Forget

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In an industry that is governed by so many rules and regulations, it is important to keep records. Installers, service providers, and even home or business owners should be keeping records to document everything.
In this episode, we talk about what records are important to keep and why you should be keeping them. You never know when that bit of information will come in handy or save you from trouble down the road.

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1. Introduction (00:00:00)

2. Who Should Keep Records? (00:01:33)

3. Why Keep Records? (00:03:36)

4. What Records Should You Keep? (00:04:54)

5. Photos Are a Great Idea (00:09:31)

6. What About Call Records? (00:10:14)

7. Site Visits and Maintenance Reports (00:12:47)

8. System Sampling and Lab Reports (00:16:10)

9. Contracts (00:18:38)

10. Conclusion (00:19:07)