La Saga del Sillón y la PROFECO Parte I - The Saga of the Couch and PROFECO, Part I

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What would you do if you paid for a sofa but only half of it showed up, and the company refused to fix it? In this episode, we tell the full story of our months-long battle with Sam’s Club, from endless customer service runarounds to finally getting justice through PROFECO’s online complaint system. This episode will give you a clear picture of how to protect yourself as a consumer and make sure big companies don’t take advantage of you, whether you live in Mexico or plan to shop here.

Key Takeaways:

• How to file a consumer complaint in Mexico through PROFECO’s ConciliaNet platform.
• What your rights are when companies fail to deliver a product or service.
• Why persistence (and knowing the law) can make all the difference when dealing with customer service issues.

Relevant Links And Additional Resources:

• 222 – Protégete de las Estafas con la PROFECO | Protect Yourself from Scams with PROFECO
• Level up your Spanish with our Podcast Membership
  • Get the full transcript of each episode so you don’t miss a word
  • Listen to an extended breakdown section in English going over the most important words and phrases
  • Test your comprehension with a multiple choice quiz

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1. La Saga del Sillón y la PROFECO Parte I - The Saga of the Couch and PROFECO, Part I (00:00:00)

2. Bienvenidos al Episodio 289 (00:00:30)

3. Regreso a Estados Unidos (00:01:38)

4. Paseos en Rochester (00:02:10)

5. Celebraciones de Otoño (00:03:11)

6. Problemas con Sam's Club (00:05:07)

7. La Casa Nueva (00:06:55)

8. Comprando Muebles (00:07:51)

9. El Envío del Sillón (00:10:46)

10. Problemas con la Entrega (00:13:43)

11. Contactando a Sam's (00:15:49)

12. Levantando la Queja (00:18:18)

13. Proceso con Profeco (00:21:54)

14. Propuestas Absurditas (00:23:56)

15. Junta de Conciliación (00:26:46)

16. Finalizando el Caso (00:31:11)

17. Conclusiones y Recomendaciones (00:35:45)