Habit Ten - They become experts in customer service

LEAP Legal Podcast

Be obsessive about customer service. Don’t allow clients to walk into your firm to be rudely greeted or left waiting for an appointment. So many firms overlook client service. Providing exceptional client service is a simple way to seize a tremendous competitive edge. Make it easy for clients to read their documents securely, to interact with the firm online, to pay you, and to have the questions quickly answered.