Q4 Updates: Optimising Opportunities in the Post-Purchase Stage with Hamish McKay, Order Editing

Keep Optimising

Hamish McKay is the founder of surprisingly ground breaking new eCommerce tool Order Editing.

Now helping over 600 Shopify merchants to improve post-purchase customer experience.

In this episode, we discuss:

• Why you need to focus on the post-purchase customer experience
• Empowering the customer
• Upselling opportunities and increasing your brand’s revenue

Dive in:

[03:36] Managed customer experience for popular YouTuber brands.

[08:07] Mistakes after hitting buy button explained succinctly.

[12:56] Optimised journey for order confirmation and edits.

[14:15] Enhancing customer experience is a no-brainer.

[18:22] Bad news for everyone, missed order potential.

[22:22] Insider Tips from Hamish!

Find the notes here: https://keepopt.com/220

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