Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
This podcast discusses the eight principles in the Commitment to Respectful Dialogue, summarising many of the topics discussed in this podcast series. Consider how you might apply this to a difficult situation you are experiencing or which is known to you. Transcript available at http://www.core-solutions.com/podcasts/ .…
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John Sturrock: Better Conversations, Better Outcomes
Finding objective ways to benchmark whether or not to accept an agreed outcome in your negotiations is critical. BATNAS and WATNAS are a great tool, derived from the Getting to Yes approach. You need to ask: "what will happen if...?" This podcast explores these themes.
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John Sturrock: Better Conversations, Better Outcomes
Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things positively - and still maintain and build relationships, while finding acceptable outcomes for all concerned? Listen to this podcast!
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John Sturrock: Better Conversations, Better Outcomes
What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go to www.core-solutions.com/podcasts/), John Sturrock discusses how we can avoid the communication chasm and highlights practical steps to ensure that we get our messages across so that what others hear is what we actually mean. Contrast the audio with the video and see/hear the difference! Which works better? Why?…
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John Sturrock: Better Conversations, Better Outcomes
Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and conversations.
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John Sturrock: Better Conversations, Better Outcomes
Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.
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John Sturrock: Better Conversations, Better Outcomes
Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.
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John Sturrock: Better Conversations, Better Outcomes
In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.
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John Sturrock: Better Conversations, Better Outcomes
Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.
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John Sturrock: Better Conversations, Better Outcomes
Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.
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John Sturrock: Better Conversations, Better Outcomes
Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective conversations.
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John Sturrock: Better Conversations, Better Outcomes
Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.
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John Sturrock: Better Conversations, Better Outcomes
Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE
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John Sturrock: Better Conversations, Better Outcomes
Looking to have better conversations? This is a very useful tool for communicating with someone with whom you disagree, tried and tested in mediation and negotiation