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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Jason Squared: Two Nerds Talk Tech
ทำเครื่องหมายทั้งหมดว่า (ยังไม่ได้)เล่น…
Manage series 2668097
เนื้อหาจัดทำโดย ZDNet เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก ZDNet หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Mobile expert Jason Cipriani and technologist Jason Perlow deliver their insights and experience on every technology topic you care about, from mobile gear and IoT to social networking and the cloud.
…
continue reading
128 ตอน
ทำเครื่องหมายทั้งหมดว่า (ยังไม่ได้)เล่น…
Manage series 2668097
เนื้อหาจัดทำโดย ZDNet เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก ZDNet หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Mobile expert Jason Cipriani and technologist Jason Perlow deliver their insights and experience on every technology topic you care about, from mobile gear and IoT to social networking and the cloud.
…
continue reading
128 ตอน
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Jason Squared: Two Nerds Talk Tech

Jason Perlow and Jason Cipriani discuss Samsung’s latest product announcements, including the Galaxy S22 and Tab S8. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Nvidia maybe be walking away from its Arm plans. Jason Perlow and Jason Cipriani discuss what that means for the future of computers. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Jason Perlow and Jason Cipriani discuss what a Microsoft-owned Activision means for the gaming industry. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Jason Perlow and Jason Cipriani discuss how they handle work interruptions from their home offices during the pandemic. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jason Perlow and Jason Cipriani discuss a handful of announcements made during the annual tech show and say goodbye to BlackBerry one final time. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jason Cipriani and Jason Perlow have a cathartic discussion about how they plan to improve themselves in the new year. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Jason Cipriani and Jason Perlow discuss their experiences driving Tesla and Polestar, and the current charging challenges. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Jason Perlow and Jason Cipriani talk about the departure of Twitter’s CEO, Jack Dorsey, and the future of the microblogging giant. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jason Perlow and Jason Cipriani offer up some gift ideas -- from non-alcoholic beer to VR headsets. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Jason Cipriani and Jason Perlow are back with the third annual Tech Turkey awards. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Jason Squared: Two Nerds Talk Tech

Is Facebook's Metaverse vision a crazy big business gamble or a Nightmare on Zuck Street? Jason Perlow and Jason Cipriani tell us how they really feel about our virtual reality future. Learn more about your ad choices. Visit megaphone.fm/adchoices
Google has laid the groundwork for its Pixel 6 and 6 Pro to compete with Samsung and Apple, but can it? Jason Cipriani and Jason Perlow discuss the company’s smartphone ambitions. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jason Perlow and Jason Cipriani discuss the new MacBook Pro laptops, Apple’s new processors, and the future of Apple computing. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jason Cipriani and Jason Perlow continue the conversation about the world’s Facebook problem and what can be done, if anything. Learn more about your ad choices. Visit megaphone.fm/adchoices
Over the course of two episodes Jason Cipriani and Jason Perlow go through the recent Facebook troubles and what can be done, if anything. Learn more about your ad choices. Visit megaphone.fm/adchoices
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