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1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
“Handle the emotion first, then talk…” Part of an occasional series about phrases that this therapist finds himself repeating, often.
Manage episode 227307656 series 2250048
A reading from a recent Medium post titled “Handle the emotion first, then talk…” Part of an occasional series about phrases that this therapist finds himself repeating, often.
In this episode, I talk about the error a lot of us make in trying to rationalize with an emotion, in other words a physiological state. It is better to soothe and calm first, then talk. That can apply to all sorts of relationships.
This post can be found at https://medium.com/@jasonhobbslcsw/handle-the-emotion-first-then-talk-5da284ea785
You can read other Medium posts at medium.com/@jasonhobbslcsw.
Go here for Jason's recently released book!
--- Support this podcast: https://podcasters.spotify.com/pod/show/jasonhobbslcsw/support57 ตอน
Manage episode 227307656 series 2250048
A reading from a recent Medium post titled “Handle the emotion first, then talk…” Part of an occasional series about phrases that this therapist finds himself repeating, often.
In this episode, I talk about the error a lot of us make in trying to rationalize with an emotion, in other words a physiological state. It is better to soothe and calm first, then talk. That can apply to all sorts of relationships.
This post can be found at https://medium.com/@jasonhobbslcsw/handle-the-emotion-first-then-talk-5da284ea785
You can read other Medium posts at medium.com/@jasonhobbslcsw.
Go here for Jason's recently released book!
--- Support this podcast: https://podcasters.spotify.com/pod/show/jasonhobbslcsw/support57 ตอน
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