Near Me in social services: tools and techniques for remote communication

Iriss.fm, Scotland's social services podcast

Near Me in Social Services is a project Iriss has been leading in partnership with the NHS Near Me team and the Scottish Government Technology Enabled Care (TEC) Programme over Autumn/Winter 2020/21. The project is producing new evidence around the priorities, enablers and challenges of using video consulting in social services.

Iriss has supported five services to participate in a rapid Quality Improvement cycle to start using Near Me; provided light touch improvement support to organisations that are setting up Near Me independently within their work, and has developed a Learning Network.

The Learning Network aims to build on and continue the support to these organisations using Near Me, while increasing the scope of support to others. Each Learning Network meeting includes speakers on related topics.

In this episode, Janet Crozier, Knowledge Manager from the Knowledge Hub shares, how having a range of tools and techniques such as teach back, chunk and check, and pictures can improve peoples Near Me experiences of social services.

Resources

Knowledge Hub NHS Education for Scotland 'The Knowledge Network' The Health Literacy Place

Transcript of episode.

Music Credit: Make your dream a reality by Scott Holmes.