The difference decision intelligence makes | with Jeff Jonas

Hotel Moment

In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality industry.

Together, they explore:

• The concept of data as a living organism and the challenges of data entropy in complex systems
• The critical role of entity resolution in enhancing customer experiences and preventing fraud
• How real-time learning and machine learning are transforming decision-making processes
• The potential of AI and large language models in hospitality, including their limitations and best practices
• Strategies for leveraging data to improve operational efficiency and guest satisfaction
  

Don't miss this opportunity to gain valuable insights into the transformative power of data in hospitality!

If you enjoyed this episode, don't forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.

Connect with Jeff Jonas here:

• LinkedIn
• Senzing

Connect with Bryson Koehler here:

• LinkedIn
• Revinate

Follow the podcast here:

• LinkedIn

Chapters:

00:00 - Intro

02:14 - The pulse of data

04:18 - Entropy and data growth

08:01 - ROI of accurate data

10:11 - Learning from bad data

13:18 - The battle against fraud

17:53 - Lessons from the past

21:30 - Targeted marketing evolution

22:52 - AI and the future of data

25:09 - The rise of real-time learning

29:34 - Retrieval augmented generation

31:25 - Investing in the future of decision intelligence

35:12 - Navigating omni-channel complexity

37:51 - Outro

Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:

• Build intelligent operations and let data drive direct bookings | with Patrick Norton
• Modern and focused commercial strategy — what does it look like? | with Lori Kiel
• Approachable luxury without losing touch with guests | with Shawn Jereb