EPISODE #183: Navigating HOA Collections & Payment Plans

HOA - It's A True Story Podcast

Host Regan Brown and Bill Mann, President of The GB Group Construction & Painting, sit down with Reale Edgerton, an Account Executive at Axela Technologies, to discuss the critical role of collections in HOAs. They explore the importance of having a solid collection policy and the benefits of offering payment plans to homeowners who fall behind on dues.

Chapters

00:00 Introduction and Background

03:18 The First Steps for Managers

06:23 Setting Up Payment Plans

08:15 Addressing Special Assessments

11:50 Legal Considerations and Involving Attorneys

13:57 Penalties and Consequences

15:59 Ensuring Fairness and Avoiding Bias

18:19 Reviewing and Working with Attorneys

20:55 The Impact of Delinquencies on Loans

25:07 The Ripple Effect of Delinquencies

27:07 Assistance Programs and Grants

30:41 Conclusion and Contact Information

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1. Introduction and Background (00:00:00)

2. The First Steps for Managers (00:03:18)

3. Setting Up Payment Plans (00:06:23)

4. Addressing Special Assessments (00:08:15)

5. Legal Considerations and Involving Attorneys (00:11:50)

6. Penalties and Consequences (00:13:57)

7. Ensuring Fairness and Avoiding Bias (00:15:59)

8. Reviewing and Working with Attorneys (00:18:19)

9. The Impact of Delinquencies on Loans (00:20:55)

10. The Ripple Effect of Delinquencies (00:25:07)

11. Assistance Programs and Grants (00:27:07)

12. Conclusion and Contact Information (00:30:41)