Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

Ground Transportation Podcast

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เพิ่มแล้วเมื่อ seventeen สัปดาห์ที่ผ่านมา

เนื้อหาจัดทำโดย Ken Lucci & James Blain, Ken Lucci, and James Blain เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Ken Lucci & James Blain, Ken Lucci, and James Blain หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal

TechSurge: Deep Tech VC Podcast

1
Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

7 วันที่แล้ว1:14:43

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ที่ถูกใจแล้ว

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying math that powers modern machine learning to help everyone grasp this technology impacting our lives, even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

ประมาณหนึ่งปีที่แล้ว 54:01

MP3•หน้าโฮมของตอน

Send us a text

In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:

Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
Initially operated without a formal company, handling overflow work from other businesses
Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
Eventually started his own business, Black Pearl Limousine
Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

25 ตอน

#Entrepreneur #Business #Ken Lucci & James Blain #James Blain #Ken Lucci #Ground Transportation #Motorcoach #Limousine #Luxury Travel #Chauffeured Services #PAX Training #Driving Transactions

Ground Transportation Podcast

Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

Ground Transportation Podcast

published ประมาณหนึ่งปีที่แล้ว

แบ่งปัน

MP3•หน้าโฮมของตอน

Send us a text

Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
Initially operated without a formal company, handling overflow work from other businesses
Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
Eventually started his own business, Black Pearl Limousine
Merged his companies under a single brand, streamlining his business operations

Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

25 ตอน

#Entrepreneur #Business #Ken Lucci & James Blain #James Blain #Ken Lucci #Ground Transportation #Motorcoach #Limousine #Luxury Travel #Chauffeured Services #PAX Training #Driving Transactions

Усі епізоди

Ground Transportation Podcast

1
Road Warriors Return: A Recap of CD/NLA in Vegas and UMA Motorcoach EXPO in OKC 1:20:56

1 dayที่แล้ว1:20:56

1:20:56

Send us a text What’s the latest buzz in the transportation industry? After weeks on the road attending industry conferences, James and Ken return to share stories from the road, a vibe check on the overall disposition of operators, and insights into industry trends, challenges, and the evolving landscape of ground transportation. In this episode, you’ll hear: James’ experience at United Motorcoach Association (UMA)’s Motorcoach EXPO in Oklahoma City, and the latest trends in the motorcoach space. Ken and James share their experiences and key takeaways from the Chauffeur Driven + National Limousine Association (NLA) show in Las Vegas. A detailed discussion on the pressing issue of insurance in the ground transportation industry, highlighting the proactive versus reactive approaches. Exploration of the growing coalescence between the motor coach and chauffeur industries and how service levels and safety standards are evolving. Insights into the financial landscape post-pandemic and the importance of strategic planning for operators as they forecast future growth. Potential challenges such as connectivity concerns and economic uncertainties, as well as exciting opportunities for growth and innovation. P.S — We got plenty of selfies, but you guys FORGOT TO TAG THE PODCAST. That means the winner is still out there… Here are links to our social channels for when you go have a moment to go back through your camera roll and pick the right one: 👉LinkedIn: https://linkedin.com/company/groundtransportationpodcast/ 👉Facebook: https://www.facebook.com/GroundTransportationPodcast 👉Instagram: https://www.instagram.com/groundtransportationpodcast/ 👉YouTube: https://www.youtube.com/@groundtransportationpodcast 👉X: https://x.com/GroundTransPod Mentions of Past Episodes: • Maurice Brewster - https://www.buzzsprout.com/2400189/episodes/16520478 • Matt Daus - https://www.buzzsprout.com/2400189/episodes/16359552 • Mike Marroccoli - https://www.buzzsprout.com/2400189/episodes/16006135 • Bruce Heinrich - https://www.buzzsprout.com/2400189/episodes/16247937 • Brett Barenholtz - https://www.buzzsprout.com/2400189/episodes/15851664 • Tami/Dawson Rutter - https://www.buzzsprout.com/2400189/episodes/16637701 • Jorge Sanchez- https://www.linkedin.com/in/jorgesanchez4/ • Leonardo Gannio - Mobility 3.0 - https://www.amazon.com/Mobility-3-0-Thrive-Passenger-Transportation/dp/B0DPVR7JK5 • Michael Zappone - https://www.linkedin.com/in/michael-zappone-81b9598/ • State of Industry Report - https://www.drivingtransactions.com/2024-financial-state-of-the-industry-report • Summit on 4/30 in Washington DC - email info@drivingtransactions.com Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Proactive Driver Training: Why You Can't Scale Without Documentation and Systems 58:47

8 วันที่แล้ว58:47

58:47

Send us a text Is documentation the missing link in your ground transportation business's journey to scaling? In this episode, Ken and James explore the critical role that documentation, training, and systems play in not only growing your business but also in safeguarding it against potential legal and insurance issues. In this episode, you'll hear: Why initial and ongoing training is not just an expense but an investment crucial for your company's longevity. How training and documentation can make or break your case in a lawsuit. Understanding the risks involved in inconsistent training programs across multiple locations. The importance of keeping up with regulations, especially with the shift to larger vehicles like minibuses and sprinters. How telematics can serve as a valuable tool, but only if it’s actively managed and utilized to reinforce training and safety protocols. Tune in to discover why a culture of safety, underpinned by solid documentation and systems, is indispensable for the sustainable growth of any ground transportation business. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
🚨 BONUS: Snap a Selfie in Vegas, Score a Podcast Plug! 1:16

13 วันที่แล้ว1:16

1:16

Send us a text 🚨 Get Featured on The Ground Transportation Podcast! 🚨 Want free exposure for your passenger transportation company on The Ground Transportation Podcast? Here’s your chance! 📸 Snap a Selfie – Score a Podcast Plug! 🎙️ If you're attending the CD/NLA show in Vegas between 2/23 -2/26, come find James and Ken in the middle of the showroom floor and enter for a chance to plug your transportation business on the podcast. Here’s how to enter: ✅ Step 1: Snap a selfie with James AND Ken (Double points if you get BOTH in a single photo!) ✅ Step 2: Post it on LinkedIn , Facebook , Instagram , or X & tag/mention the podcast ✅ Step 3: Tune in to our Vegas recap episode on 3/5 to hear the winner announced! ✅ Step 4: If you win, we’ll reach out on the platform you tagged us on for next steps! 🔥 DON’T MISS OUT! Get your selfies, post ’em, and tag us for a shot at the spotlight! LinkedIn: https://www.linkedin.com/company/groundtransportationpodcast/ Facebook: https://www.facebook.com/GroundTransportationPodcast Instagram: https://www.instagram.com/groundtransportationpodcast/ X: https://x.com/GroundTransPod Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Global Expansion and Quality Service: Commonwealth Worldwide's Road to Success 59:16

15 วันที่แล้ว59:16

59:16

Send us a text Unlock the secrets behind building a global ground transportation business with industry veterans Tami and Dawson Rutter from Commonwealth Worldwide. In this episode, Ken Lucci sits down with the Rutters to explore their journey from a single vehicle operation to being a leader in the high-touch global transportation network. In this episode, you'll hear: • How one client interaction catapulted Commonwealth to success • How global networking and attending NLA conferences fueled Commonwealth's growth • Tips for small operators to get noticed by major affiliate networks like Commonwealth. • In-car service expectations for high-touch clients, like maintenance, etiquette, and technology. • The strategic adjustments and cultural values that helped Commonwealth adapt and thrive Whether you're a seasoned operator or just starting, this episode is packed with takeaways that highlight the dedication, relationships, and strategies necessary for success in the ground transportation business. Visit Commonwealth Worldwide: →Website: https://commonwealthlimo.com/ →LinkedIn: https://www.linkedin.com/company/commonwealth-worldwide-chauffeured-transportation/ →Facebook: https://www.facebook.com/CommonwealthWorldwide →Instagram: https://www.instagram.com/cwwlimo/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Driving Sustainability: Tiffany Hinton's Influence on the Future of Ground Transportation 1:02:35

22 วันที่แล้ว1:02:35

1:02:35

Send us a text Can transportation companies become leaders in environmental sustainability? Motev is a prime example. In this episode, Ken and James sit down with Tiffany Hinton, Chief Operating Officer at Motev, to explore her transformative impact on the ground transportation industry and how she leveraged sustainability as a key differentiator. Dive deep into conversations about brand development, the transition to electric vehicles, and the future of autonomous driving in this enlightening discussion. In this episode, you'll hear: Tiffany's journey from a legal background to becoming an operational leader in the transportation space. The pivotal changes Tiffany implemented to streamline operations and improve team morale. The role of electric vehicles in building a unique brand identity for Motev. Insights into the evolving industry demands for sustainability and the corporate shift towards eco-friendliness. Predictions on the impact of autonomous vehicles on the chauffeured service industry and how luxury service will continue to thrive. Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/hintontiffany/ Visit the Motev website: https://motev.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
The RAISE UP Mindset: Athena Grimm’s Blueprint for Business and Personal Growth 55:12

29 วันที่แล้ว55:12

55:12

Send us a text How can your transportation business raise up your community, your team, or even yourself? Hear the fascinating journey of Athena Grimm, who masterfully blends business acumen with personal growth. In this episode, James and Athena sit down for a one-on-one discussion of Athena’s journey growing BAC Transportation in Alaska, her unique partnership with her husband, Charlie, and how her ‘Raise Up’ core values shape their thriving businesses. In this episode, you’ll hear: The first (and second) time Athena drove a limousine Insights into the unique dynamic of working with your spouse and family What it’s like running a transportation business in Alaska The crucial role of core values, encapsulated in their "Raise Up" philosophy and podcast How trust and responsibility are key components of fostering team growth The significance of mentorship and community in both business and personal growth Connect with Athena on LinkedIn: https://www.linkedin.com/in/athena-grimm-724b8529/ Visit the BAC Transportation website: https://www.bactrans.com/ Listen to the Raise Up podcast: https://www.raiseupmindset.com/podcast Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
The 5 Pivots: How Maurice Brewster Built Mosaic Global Transportation from Scratch 1:05:28

5 weeksที่แล้ว1:05:28

1:05:28

Send us a text Ever wondered what it takes to transform a single vehicle business into a multimillion-dollar transportation empire? In this episode, Ken, James, and special guest Maurice Brewster recount the fascinating journey of Mosaic Global Transportation. Maurice, the Founder and CEO, shares his incredible story of growth, transformation, and resilience, offering invaluable lessons for both budding entrepreneurs and established owners and operators. In this episode, you'll hear: Maurice Brewster's journey from a vintage Rolls Royce hobby to a leading transportation company. The pivotal decisions that led Mosaic to secure corporate clients like Yahoo and Disney. The crucial role of sales and marketing experience in scaling a business. The importance of a strong operational team, like Maurice's collaboration with his wife, Rhonda. Maurice's take on the future of the industry, emphasizing EVs and sustainability. Join us to unlock the secrets behind Mosaic's spectacular growth and discover actionable advice to elevate your own business. Connect with Maurice on LinkedIn: https://www.linkedin.com/in/maurice-brewster-92a551b/ Visit Mosaic Global Transportation's website: https://www.mosaicglobaltransportation.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik 54:01

6 weeksที่แล้ว54:01

54:01

Send us a text In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom: Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs Initially operated without a formal company, handling overflow work from other businesses Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients Transitioned to working as a private chauffeur for the founders of Outback Steakhouse Eventually started his own business, Black Pearl Limousine Merged his companies under a single brand, streamlining his business operations Connect with Tom Halsnik on LinkedIn : https://www.linkedin.com/in/tom-halsnik-69886445/ Visit Walsh Chauffeured Transportation : https://walshlimo.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
The Story of Chauffeur Driven (and a preview of CD/NLA Vegas 2025) with Chris Weiss 1:12:09

7 weeksที่แล้ว1:12:09

1:12:09

Send us a text Hear the story behind the industry-leading publication, Chauffeur Driven and preview the upcoming CD/NLA show in Vegas between 2/23 and 2/26. In this episode, Ken and James sit down with Chris Weiss, President and Publisher of Chauffeur Driven. In this episode, you’ll hear: Hear the fascinating story of 'Chauffeur Driven,' from its origins to its imminent transformation. Learn how consolidating efforts with the NLA has streamlined industry events and unified operators Learn how to maximize networking opportunities, gaining new insights, and building lasting business relationships. Get all the details about the upcoming trade show in Las Vegas from February 23-26 at the Paris hotel Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrisweiss2/ Visit Chauffeur Driven’s website: https://www.chauffeurdriven.com/ Register for CD/NLA Vegas 2025: https://cdnlavegas.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Turning a Taxi Business into a Mini Bus Empire, with Jess Sandhu 49:44

8 weeksที่แล้ว49:44

49:44

Send us a text Discover how a family transportation business transformed its fleet for profitability and sustainability. In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong business relationships. The Sandhu family made a strategic pivot from limousines to 24 and 32-passenger buses, focusing on school transportation. During COVID-19, they effectively managed driver shortages and adhered to new guidelines, thanks to pre-existing relationships with schools. Jess emphasizes the importance of using technology, such as customized CRM tools, to enhance operational efficiency and reduce costs. Maintaining minimal overhead and avoiding debt has kept the business profitable with low driver turnover. Adaptability, strong business relationships, and placing employees in roles suited to their strengths have been key to the company's success. Connect with Jess: https://www.linkedin.com/in/jess-sandhu-88aaa9132/ Visit A&A Limousine and Bus Service: https://a-alimo.com/Home/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Robo-Taxis & Regulations: Predictions on The Future of Transportation, with Matthew W. Daus 1:10:15

9 weeksที่แล้ว1:10:15

1:10:15

Send us a text In this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this episode, you’ll hear: How Matthew W. Daus found his way into the transportation industry Why driver telematics are critical to reducing fleet insurance claims The pending impact of autonomous vehicles The secret to Uber’s improved safety and insurance management. Predictions for the future of robo-taxis and shared mobility models Regulatory hurdles and potential business strategies for AVs Join us as we explore the future of ground transportation with one of the foremost experts in the field. Connect with Matthew on LinkedIn: https://www.linkedin.com/in/mattdaus/ Visit Wendels Marx: https://www.windelsmarx.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
From Real Estate to Limousines: Diane Forgy's Path to a $6 Million Company 48:44

10 weeksที่แล้ว48:44

48:44

Send us a text How can a small family-run limousine business skyrocket to multi-million dollar success? In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to implementing effective branding and diversification strategies, Diane shares the invaluable lessons that propelled her company to new heights. In this episode, you’ll learn: Diane's critical hire of a dispatch/operations manager and how this decision accelerated her understanding of logistics and management. The importance of diversifying the client base to prevent over-reliance on a single revenue stream. Strategic moves that led to securing major hotel contracts, including the Ritz Carlton, Fairmont, and Intercontinental. How owning property and building financial health through traditional financing contributed to sustained business growth and wealth-building. Diane's advice on staying humble, understanding financials, and preparing for economic downturns to maintain business resilience and achieve long-term success. Connect with Diane on LinkedIn: https://www.linkedin.com/in/dianeforgy/ Visit Overland’s website: https://www.kclimo.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Video Marketing for Chauffeured Transportation Companies, with Sam Emam 45:39

11 weeksที่แล้ว45:39

45:39

Send us a text Unlock the potential of video marketing for your ground transportation business without breaking the bank. In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance marketing efforts and discuss the balance between professional and user-generated content. In this episode, you'll learn: Why sometimes your iPhone is just as good as a high-end photoshoot How you can maximize your video content with shorter, more impactful clips Why featuring people in marketing videos humanizes your brand and resonates with buyers How to differentiate your brand with custom, location-specific images Other ways you can do more, with less using your available resources Connect with Sam on LinkedIn: https://www.linkedin.com/in/sam-emam/ Visit Special 1 Media: https://www.special1media.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
The Customer Experience: From the First Phone Call to the Final Thank You, with Bruce Heinrich 48:50

12 weeksที่แล้ว48:50

48:50

Send us a text Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients. Importance of avoiding sensory violations, such as excessive noise and strong odors, to create a pleasant passenger environment. The critical role of building rapport and trust during initial client interactions, moving beyond just quoting prices. How quality service and attention to detail can increase tips and secure client loyalty. Significance of personalized service experiences and proactive follow-up actions to differentiate from competitors. Utilizing data-driven evaluations over assumptions to make informed operational decisions and maintain high service standards. Connect with Bruce on LinkedIn: https://www.linkedin.com/in/bruceheinrich/ Visit LEADER Worldwide's website: https://www.leaderlimo.com/reservation/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

1
Step Out of the Driver’s Seat: How to Scale Beyond 1-2 Vehicles 59:27

13 weeksที่แล้ว59:27

59:27

Send us a text Build a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry. Key Takeaways: Great customer service and building trust from the first trip is vital for securing repeat business and reputation. Collaboration and learning from other industry experts can strengthen your business, highlighting that success in the ground transportation industry comes from being cooperative rather than cutthroat. Effective processes for training, onboarding, and operations are crucial to scaling your business beyond one or two vehicles. Understanding your cost structures and ensuring early profitability are necessary for sustainable growth. James keeps a pack of Wrigley’s Doublemint Gum at his desk to remind him of the importance of investing in marketing, even during economic downturns. Subscribe to the show and leave a rating and review. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

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Ground Transportation Podcast « » Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik

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Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik