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10-minute Trumpet - Take Pressure Off Your CSM Team
Manage episode 371480068 series 3260463
This week, Jeff takes a quick look at how to help your CSM team manage the increasing pressure they are under: 1:many programs.
Jeff walks you through 5 steps to move quickly into some effective and simple ways to to allow your CSMs to scale where they can so they can focus on what they need to.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
Today's episode is sponsored by Totango
296 ตอน
Manage episode 371480068 series 3260463
This week, Jeff takes a quick look at how to help your CSM team manage the increasing pressure they are under: 1:many programs.
Jeff walks you through 5 steps to move quickly into some effective and simple ways to to allow your CSMs to scale where they can so they can focus on what they need to.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
Today's episode is sponsored by Totango
296 ตอน
ทุกตอน
×1 Scaling Customer Success with Nisha Baxi from Gong 1:01:36
1 Scaled CS: Daphne Lopes, Hubspot 1:04:11
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