How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon

Fixed Ops Roundtable

What if the way you manage your fleet could flip from being a cost center to a profit center?

In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk about a part of fixed ops that doesn’t always get the spotlight: fleet management.

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What we discuss in this episode:

• How AI is reshaping fleet management, from damage detection to real-time transparency with customers.
• Why putting the wrong person in charge of your fleet can cost you millions—and what happens when you hire the right leader.
• How Bozard Ford Lincoln turned their loaner and rental operation into a profit center by rethinking accountability and utilization.
• Where TSD Mobility is headed next and why dealerships should pay attention now.

This isn’t just about cars, contracts, or technology. It’s about transforming one of the most overlooked areas of fixed ops into a strategic advantage that directly impacts customer trust, efficiency, and profitability.

Listen to the episode featuring Shawn Concannon & Ed Roberts for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shawn Concannon & Ed Roberts

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