96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova

Doing Customer Experience Right‬ with Stacy Sherman

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.

Learn more about gaining a competitive edge through an experience mindset at DoingCXRight.com/podcasts.