User Adoption in CRM Software Implementations with Jeff Ney - e14

Digital Adoption Talks

User Adoption for CRM Software Implementations according to the experts.

With industry studies reporting high failure rates of up to 63% due to low digital adoption, Ney and hosts emphasize the responsibility of Microsoft partners to provide tailored guidance and introduce tools like ClickLearn upfront to ensure successful implementation. The value of data is too high to ignore, and businesses must address the challenge of user adoption upfront to stay competitive.

The challenges and importance of user adoption in CRM software implementation are explained in this episode with the help of guest Jeff Ney, President of New Dynamic, LLC.

Tune in to learn more about digital adoption and its impact on business success.