71: Empowering Employees Through Well-Deployed Technology With Bennett Bennett

Customer Service Academy

In this episode, I interview Bennett Bennett from Mashgin about technology, deployment, and customer self service:

- Educating customer is key to removing the mystery from technology and empowering users

- Infrastructure must be a consideration of any organizational improvements, including technology

- Self service is about providing options - so ensure that customers have a path that makes sense for them

- Enabling self service frees up employees for higher value tasks, such as guest engagement and stocking shelves

It's time for the great service comeback!

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Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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