128. Empathy and Connection: The Essence of Human-Centered Leadership in Healthcare

Culture of Leadership

Listen in as we explore the essential facets of human-centered leadership in healthcare, inspired by the groundbreaking work of Dr. Bill Maples and his colleagues, Dr. Bridget Duffy and Dr. Ron Paulus. My journey in healthcare has been revolutionized by their insights into creating a culture that cherishes human connections, both within our teams and with patients. We unpack the profound impact of leading with empathy, presence, and vulnerability, and discuss the ripple effects of this leadership style on small and medium businesses, underlining the power of building trust and respect in every interaction.

This episode also zeroes in on the significance of being fully present in business settings. Apologizing for tardiness and giving someone your undivided attention can change the entire dynamic of a meeting. I share actionable strategies to help leaders foster an attentive and focused team environment, and the transformational effects of cultivating gratitude in the workplace. You’ll learn how these practices not only increase personal efficiency but also deepen the trust and connection you have with colleagues, shifting workplace dynamics from the brink of burnout to a state of thriving.

Wrapping up, our conversation with Jennifer delves into the blend of technical acumen and human-centered leadership. She sheds light on the development of a people operating system that champions character, competence, and connection. We also discuss the shift from traditional feedback methods to a forward-looking approach that capitalizes on individual strengths, and how these methods can be applied to enhance both leader and patient experiences. Join us as we reflect on the joy of leadership that comes from seeing others succeed and the anticipation of Jennifer’s contributions to the field.

Check out the episode on YouTube: https://www.youtube.com/watch?v=1dM8zC5Jgp0