Monetizing Customer Success - A Masterclass in CS Revenue Generation

CSM Practice - The Customer Success Podcast

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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Discover Sanjeet Bali's journey of transforming a failing customer success team into a multi-million dollar revenue engine.
- Uncover the strategic tactics and value-driven approaches behind successfully monetizing customer success practices.
- Gain expert insights into revenue generation strategies and the profound impact of customer success on accelerating business growth.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Sanjeet Bali is a customer-centric executive known for building and leading global support and success operations, focusing on enhancing customer experiences and driving revenue growth through strategic vision and agile methodologies. With a proven track record in transformative leadership, Sanjeet inspires diverse teams, fosters customer loyalty, and champions continuous improvement for sustainable business growth.
🔗 You may connect with Sanjeet via LinkedIn: https://www.linkedin.com/in/sanjeet-kaur-bali-65682a1/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Should You Charge for Customer Success?
https://www.csmpractice.com/should-you-charge-for-customer-success/
🎥 Watch: How You Should Charge for Customer Success
https://youtu.be/azKbKPN8v0I
⏬ Download: Charging for Customer Success Cheatsheet
https://www.csmpractice.com/charging-for-customer-success/

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

บท

1. Intro (00:00:00)

2. Initial Challenges (00:03:08)

3. Creating the Vision for CS (00:05:31)

4. Funding for CS (00:07:57)

5. Business Impact (00:09:27)

6. Premium CS Offer Structure (00:12:48)

7. First Time Selling to a Customer (00:14:48)

8. Success Plans Paving the Way (00:16:28)

9. Enablement Materials (00:18:17)

10. Accelerating CS Team Expansion (00:19:34)

11. Founding Members for CS Team (00:21:48)

12. External Guidance (00:24:13)

13. Proving the Value of CS (00:27:10)

14. Management Involvement (00:30:45)